The Warranty Department

Victim Location 15235

Type of a scam Phishing

"this is X"

silence for about 2 seconds, then headset rustling

Is this X?

"yup"

Hi there X, this is ?? from the warranty department.

do you still own the Toyota 2011?

"no we don’t"

thank you. *hangs up*

total time, 17 seconds

***I have never owned a 2011 Toyota

Victim Location 75067

Type of a scam Other

This company calls phone numbers, seemingly at random. The recipient is greeted by an automated message urging the recipient to renew his automotive warranty, and prompts for a response. If an affirmative response is given, the call is transferred to a front-line representative who grooms calls based on four pieces of information provided by the potential customer, namely make, model, year and mileage of car. If responses are given that do not fall within specific parameters (car is too old, too new, too expensive or has mileage that’s too high or too low) the call is immediately dropped with no explanation. Otherwise, the call is transferred to a second level representative who repeats the questions already answered, then proceeds to describe options for coverage of your vehicle. Since no attempt is made to verify any of the information provided about the vehicle (eg. VIN number is not requested, and the caller seems to have no information about the person called, or his car) it is highly likely this is an attempt to gain personal, financial information from people. I have been called many, many times by this company. Every call comes from a different number that, when dialed, appears to reach a completely different company or individual.

Victim Location 27103

Type of a scam Phishing

I have been getting calls from local numbers (336) from "Allison in the Warranty Department". I get these calls very frequently but just hang up each time.

Victim Location 83703

Type of a scam Phishing

A recording said, "Hi, this is Allison with the warranty department, can you hear me ok?" And then nothing happened.

Victim Location 71749

Type of a scam Phishing

My wife received a call from a Little Rock, AR number. The caller said, "This is ______ with the warranty department. Can you hear me OK?" My wife said "Yes" before she realized that it was probably one of the new "Say Yes" phone scams. She then hung up immediately but we don’t really know what to do next.

Victim Location 56055

Type of a scam Phishing

I get a phone call and the woman on the other end says: "This is the warranty department and we have some very important information about your warranty. Can you hear me ok?" After a pause, when I don’t answer, she says something like "Your warranty is about to expire, would you like more information?"

Victim Location 48025

Type of a scam Phishing

The Warranty Department called twice on 2/16/2017 at 9:24a and 11:54a.

Allison asked, "Can you hear me?" I answered No" the first time and "That is a stupid name for a company" the second time.

I advised that this number is on the Do No Call Registry, but the recording continued on. I hung up.

Victim Location 19320

Type of a scam Credit Cards

I got several phone calls from 610-557-0044. When I pick up a recording says "Can you hear me ok?" If they hear noise they continue on. "Hi. This is Allison from the warranty department….."

Victim Location 48375

Type of a scam Phishing

"This is Allison from the Warranty Department. Can you hear me?" The first time I said, "yes," the second time I said no, and the recording continued. They continue to call me.

Victim Location 44133

Type of a scam Counterfeit Product

Recorded message saying they were [name] from "The Warranty Department" and asked "Can you hear me okay?" Based on recent reports l suspected this as scam. I said "nice try" and hung up.