The Original Puzzle
Check The Original Puzzle reviews to see if it is legit.
Yes I play the Hexa puzzle game and I completed two games one of 50.00 and the other 100.00 and I have not been paid yet and now the puzzle I am on is not giving the correct blocks to connect I also applied for a paypal card and have not heard about that or recurved it I play these games everyday and I feel like it’s a spam and false advertising
I purchased a puzzle on April 15th 2020. Received a conformation email and payed for it in full $50.27. I requested a refund and they said they couldn’t do that. They emailed me a second tracking number. Neither of them exist! It is now August 23rd and I have yet to receive my product. DO NOT PURCHASE ANYTHING FROM THIS SITE. Lesson learned.
Ordered a round wooden puzzle in April 2020…what I received isn’t even close. Additionally, I don’t believe the pieces are wooden, as advertised.
Victim Location 12189
Total money lost $200
Type of a scam Online Purchase
I ordered 6 jigsaw puzzles from a company called The Original Puzzle back on Sunday, April 19, 2020. I spent over$200 with a virtual MasterCard and finally today, received only 1 puzzle, which isn’t even similar to the ones I ordered.
There is no contact other than email and they don’t respond back to you.
Victim Location 90066
Total money lost $50
Type of a scam Online Purchase
The original puzzle company is a fraudulent scam. They never sent the products that I ordered, and overpriced puzzle. I ordered the product when coronavirus broke out in March received a confirmation of my order letting me know that it might take up to a month to receive my product. Obviously that time came and went and now we are in July and I have yet to receive the product that I paid $50 for with shipping and handling in total. I have reached out several times to their customer service, by which they even give a specific person’s name pretending that there is somebody attached to their customer service department. I never once received a response back from an actual human being. There is no phone number to contact this company either. I have done some investigation via Reddit and other sharing platforms and now it is made apparent that many people have been scammed by this company. Some people I read did get contacted saying that their product is on the way and they cannot get a refund because of that. Those people said they also waited over two months to receive said item and then never received their puzzle still! This company needs to be shut down they need to be blasted on social media for stealing people’s money.
I spent $40 for a puzzle made of wood pieces . I did receive a puzzle in 6 weeks nothing like the puzzle ordered – paper thin pieces hideous colors – I written them 4 times with no response- I have received plenty advertisements for “puzzles on sale“
First picture – what I received – 2nd picture what I ordered
Victim Location 94606
Total money lost $50
Type of a scam Online Purchase
I made a purchase in early April, I have sent about 5 emails regarding my purchase. I received an automotive response the first time and never heard anything after that. It was over a $50 purchase.
Victim Location 11221
Type of a scam Online Purchase
I placed an order on May 7th 2020, on May 8th, I received a generic email from them about COVID19 causing delays. On May 11th, I reached out via email to get an update and did not get a response. On May 19th, I reached out again via email, and asked to cancel the order, never received a response. On May 21st, I receive an order update stating that my item has been shipped and in the email it shows a China Tracking number. On their website it shows that their office is in New York City (9th Floor, 100 Church Street, Manhattan, 10007) and there is no phone number. All the sudden, it is coming from China (which is not normally a problem, I just needed it sooner than later and this would take too long). Also, the contact number that PayPal has is out of service (Company is listed as MagicToytruck 844-987-1265). They never responded to me. I sent my dispute to PayPal and they were able to investigate and the result was in my favor. It took almost two months. But I want to warn others. They will take your money, not respond and you may never get your item. I would never deal with this company again.
My situation is exactly like the others reporting on this website. I ordered 2 of the puzzles from Original Puzzle in mid-May, total amount was $64.91. The money was taken out of my bank account on 5/19/20. I received the same email as some spoke stating that their shipping processes had been slowed down and halted in some cases due to the Covid-19 situation, but they had my order and it would be one of the first shipped as soon as the shipping companies resumed their work!
I never received an invoice, confirmation email or anything to prove I had made the purchases with the exception of the Covid-19 generic email. All I have is the deduction from my bank account. I truly wish I had done more checking before I ordered from this scam company.
Since I purchased with my debit card, I don’t think there’s anything my bank can/will do. I will call them on Monday.
I placed my order on April 15th and received a confirmation email.
My credit card was charged the next day.
I received an email on April 22nd stating they were working on my email but that they were running slow do to the number of orders that had been placed.
I received a shipping notification on May 20th with tracking information but it was not a real tracking number.
I contacted them through an email that was very difficult to find on June 7th. No response. I will be contacting my bank today to refund the payment.
Victim Location 19125
Total money lost $41
Type of a scam Online Purchase
Ordered a item and months later never received it, was sent one email saying it was out for shipment with a fake order number. Tried numerous times to contact the company with no response. No other way to get my money back.
Victim Location 22312
Total money lost $46.91
Type of a scam Online Purchase
Order #7972 for 1000 piece puzzle placed on April 12th.
On April 19th, I received an email from this company stating they are working on my order and may be a delay.
On May 5th, i received a tracking email stating the shipment is on it’s way – ePacket tracking number: ************* that links to this website: https://track-chinapost.com/
On May 13th, I emailed to check in because there was still no tracking info on the link provided and still said on the website,
"Your order is confirmed We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.
ePacket tracking number:*************"
On May 20th, I sent a follow up email because I still have not heard back or see any update to the status. I also requested a full refund since this puzzle is clearly not ever making it to it’s destination!
I received a dropship email from Zendesk stating they apologize for delay and gave me the tracking number again.
On May 21st, I sent another follow up to this email (legal) along with Newsletter and Info @The OriginalPuzzle.com emails.
I emailed the complaint also to the following emails:
I started looking at their social media channels and realized many people are posting about how they have been scammed by this company.
The total amount they charged me was $46.91
Let me know if you have any questions.
Thank you!
***** ***** ***** ***** * ************ * ******************
I bought a puzzle as a gift so was very disappointed when it did not arrive. They asked for patience because they were busy. Another week went by I sent an email asking if they have any idea of delivery date. No response. Days later I sent another email asking where it is. No response. Sent a request for a refund as advertised on their website. No response. But I get many email ads from them offering sales and discounts. If I didn’t get one product, why would I order more?
Received nothing from them. No response. No product. No refund.
Victim Location 85249
Total money lost $80
Type of a scam Online Purchase
They take your money, send you a fake tracking number, never respond to your emails, and repeat the process over and over. Check out their FB page.
Victim Location 92604
Total money lost $40
Type of a scam Online Purchase
Do not order from this website! I placed my order begging of April and it’s almost June now and nothing was delivered. Never responded to my emails and sent only one email a week after my purchase with some automated covid-19 message that was probably sent to anyone who places a purchase from them. Unfortunately, it seems like people are getting scammed by this website.
Victim Location 23323
Total money lost $60
Type of a scam Online Purchase
Purchased a puzzle on April 21st from a company that claims they’re located in New York. They charged my card immediately and said it would take 4-6 weeks to arrive due to COVID reasons. I received an email stating it shipped two weeks ago from China. Tracking number is for a Chinese postal service and the number does not work at all. I’ve emailed with no response from them. After reviewing their Facebook page, every single review says the exact same thing is happening to them. I’m out almost $60 for a product I’ll likely never receive.
Victim Location 78759
Type of a scam Online Purchase
Ordered a puzzle on 04/27/2020. Never received the merchandise. Attempted three times to email the company at the suggested email address. Never received a reply. There is no phone number to call on their website and there is nowhere to track a purchase. I disputed the charge on my credit card and will hopefully get a credit. On the original verification of my order, they attempted to blame the shipping problems on Covid-19. They are a fraud. DO NOT BUY ANYTHING FROM THEM!!!
Victim Location 72703
Total money lost $68.40
Type of a scam COVID-19
I placed an order for 2 puzzles online for $65. I immediately received an order confirmation, but nothing has ever shipped. Multiple attempts to contact them via email have only resulted in template replies, which blame the delays on Covid-19. No phone number is available.
I am also receiving about 1-3 emails a day from them offering sales.
Victim Location 10013
Total money lost $48.90
Type of a scam Online Purchase
Made an online purchase early April. Received order confirmation and notification of immediate processing of payment prior to any shipping information. Contact with company via email has yielded generic auto replies blaming shipping delays on the pandemic. Company is Canadian but lists an address in NYC but refers to NYC as Manhattan, which is incorrect nomenclature. Address listed is shown to be vacant and for rent on the building’s property management site. Company sent shipping information using fake tracking site 17track.net. Company Facebook page is filled with customer complaints experiencing the same scam.
Victim Location 98033
Total money lost $50
Type of a scam Online Purchase
I purchased a product from this company, and paid for it nearly two months ago. I was very patient because they emailed saying the product would be delayed because of Covid. When I started trying to contact them they would not respond. I sent multiple requests, and finally found them on Facebook where I saw many people in the same boat. No phone number. I finally sent an email saying I was reporting them to the BBB. They sent me to spam. That was the first time that happened, so they were getting my prior emails.
I never got the product.
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