SmartBuyGlasses

Reginald –

Victim Location 80202

Total money lost $260

Type of a scam Online Purchase

I paid hundreds of dollars to Smart Buy Glasses, who sent me a second hand/badly damaged product and won’t refund me.??6 weeks after ordering and getting 4 emails saying they were being delivered, then being made, then delivered, then in transit, I contacted this store. They had not bothered to sort my order. They had lost my prescription and measurements. Upon re-measuring and re-entering my prescription, they took another two weeks to send them to me (2 months since ordering).

They then sent them to the wrong address! Luckily a stranger contacted me to say they had a parcel for ‘this person’. Not all customers would have a stranger call them to give them a parcel delivered to a random address. I had to call around and travel to pick them up. ??THEN I find the frames are crooked, don’t sit straight on my face, (the hinges have not been installed correctly therefore don’t sit evenly) have finger marks and dust all over the lenses (package had not been opened by the people that incorrectly received my parcel) and a dark brown tint on the lenses (I ordered no tint which I have written proof off). Also the frames are not genuine Prada, they are a knock off.

Sent from a random called Joe, in Hong Kong, not their own branded packaging.

To top it off, the the lenses are the incorrect prescription. I cannot see through them. The correct lenses have been thrown in separately and are not installed in the glasses, covered in finger prints, scratches and chips. Second hand or severely mishandled.

They are arguing the product defects, denying that they are second hand despite receiving the clear photographic evidence below. (they look as thought they have been sat on and have someones old lenses installed).

This ‘company’ is dishonest and a scam. They are taking advantage of an unregulated online market.

I am still waiting for a refund and now I have put my foot down they have stopped replying and are deleting my Facebook and online reviews, where they have control.??There are many reviews online from others saying help me get my money back from them and saying they too have been scammed.

Please help. They need to be stopped.

www.smartbuyglasses.com