Microsoft Refund Dept

Shaun –

Victim Location 43008

Type of a scam Tech Support

Microsoft Refund Department keeps calling and saying I requested a refund for $399.99 for a security software on my computer and I have never requested a refund nor have I ever spent $400 on security for my computer

Mark –

Victim Location 60102

Type of a scam Tech Support

I reported this computer scam that happened to me a year ago and today I received a "concern" email from the same people (they report themselves to be from Microsoft Windows ) with this information about a "Security Plan" that I had purchased from them as I did pay them $200 at that time to fix my computer online but when I realized it was a scam a few days later, I got my money back, fortunately from my credit card company so I do not have such a "plan" with them:

"Dear *** ***,

Well this is concern email from Windows Refund Department. I hope you

remember you have paid an amount $200.00 USD for fixing up your computer

and subscribed for a Security Plan. But we are sorry to inform you that Our

Company is shutting down from your state. Therefore, we will no longer be

able to provide you any further services or support in future. So we will

cancel the contract which you have signed in with us and will process the

refund, which you have paid to us.

In order to process the refund we request you kindly schedule an

appointment by giving us a call in our Phone no. +1 360-515-7951

According to the Company’s Refund Policy : If we found that under any

circumstances our company was unable to provide our customers any more

technical support or services in future for your computer, then in that

case under United States (FTC) guidelines & Returns and Refunds: State Law

Act. The company will have to refund the full money back to the customers.

We are sorry for any inconvenience cause to you.

Regards,

Windows Refund Dept.

Headquarter: Microsoft Corporation *** *** *** *** ** ***to provide you any further services or support in the future. So we will cancel the contract which you have signed in with us and will process the refund, which you have paid us".