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Diane –

Victim Location 97232

Type of a scam Online Purchase

In March, 2017, I ordered a "trial bottle" of anti-aging serum from Juvarelle, paying only shipping costs. There was no "fine print" about it being a "regular" bottle for which I would be charged after 14 days. When I was charged after the 14 days, I made arrangements to return the product for a reimbursement of the $99.74 that I was charged. I returned the product and they do have record of that. In May, I called about not having seen the reimbursement and the representative told me that my account had been closed and hung up on me. I called a different number on that same day and that representative said that she’d take care of it, that she would send it to her supervisor and that within 48 hours I would receive an email from them. No email. In June, I called again and was told the same thing and that my credit should appear within 5-10 days. No credit. In July, I called again and was told, again, that they were making this their "highest priority." The representative said she’d do a followup and that she would email or call within 24-48 hours. No email, no call.Today, August 2nd, I called and got the same-almost exact-words. The request has been sent to the highest level management and I was to wait for their reply. I was not allowed to speak to any of these higher managers, as they were "in a meeting." This time I was also told that he could not guarantee that I would get the refund as 30 days have gone by. I believe this to be a scam and would like others to be protected from such unfair business practices.



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