JRG9 Services LLC.
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I was researching on my computer when all of a sudden a pop up RED ALERT flashed with a loud noise that my system was being invaded by someone. At the bottom of the alert gave me a phone number to contact so I did as my computer was frozen. Michael answered and said he would help me. He took access to my computer explaining what happened and that he would install a Microsoft security system that would completely protect my computer system. He had the computer for over 1 hours then. He then told me it would cost over $200.00, I told him I was retired and could not afford that so he said I could buy the security protection for $149.99 for a 2 years period of coverage. So I agreed, They would not take credit cards had to be a check which they took a picture of and told me to send out right away. He gave me a code and told me I was never to speak with anyone else but them, just hand up on any other company. I did see red flags but everything was already done so thought since Michael resaid to me a guarantee of security I would try it. After my check cleared I was advised by one of my credit card companies that a false charge was coming through on my card. They cancelled the card and I had to wait for a new one. Then I received a call from Richard for JRG 9 Services LLC that they were issuing refunds quoted mine would be $149.99 as their system failed. He had me sign into my online bank and took control of my system again. After he did a few things he said he would call me back in one hour. I felt horrible and called my bank. My bank closed the online account immediately and started a new account and would not let me have online banking again until I had my computer cleaned professionally. Then amazon called me someone tried putting an $800.00 purchase through and I told them was not me I had to close my amazon account. Then I got a call from another credit card same thing some tried putting a charge through, closed account waited for new card in mail. Another call from my bank a charge was being put through my debit card, which I very rarely use. Bank closed and I had to wait for a new card and account. I ended up calling JRG9 services and spoke with manager that advised me that 2 fired employee’s probably made the call about the refund and put Michael back on the phone that told me I was suppose to ask for the code and not speak to anyone else. Well by this time I did not want anything more to do with them and completely wiped my system clean and had to reinstall my programs. I reported this scam to BBB that did send message back and forth with no success for a refund. Even though they send incorrect information and admitted it to BBB they had proof I approved of the service, which they said was a repair of my computer for 1 day. And that I searched them out. I sent proof of a 2 year security system which was completely ignored. So I paid $149.99 for this hassle I guess compared to what it could have been I was lucky as they charge other people alot more, I was not as smart as the above guy who never send the check. So the only recourse for me is to warn others about this terrible company. Good Luck
Victim Location 44107
Type of a scam Tech Support
I was online looking at homes to buy in a realtor site, got a sudden pop-up of a large red box warning me not to go further that malware was present and to call a number located at the bottom of the red box. I did so and got a foreign person I had trouble understanding on the phone. He said he was a company who worked with Microsoft to offer protection for my PC. He showed me a screen with 3 protection packages. One was for approximately $300, one for $497 and one for almost $900. The most expensive was for lifetime protection of my PC. I told him I had elderly parents and he said he would give me the $497 package to save me money-yeah right! so I asked if he would take a check, and he said yes. took a picture of the check and put it on my desktop- I also gave him remote access to my laptop for an hour. He also gave me his full address to send him the check. Which I did not. He said he would use the picture on my desktop. All said and done I received several calls to see how my PC was working during that week. One call asked if I had a retailer near by- Walgreen’s Cvs, etc. He wanted me to leave the house and purchase Google Play cards for around $300 and call him back with the numbers and Pin so he could install more software. I then realized I was scammed! I told him I could not leave the house, so he said he would call back later in the week. He might have but I didn’t pick up the call when he called. They did try to cash my check with their own made out check but luckily for me they could not- since the original check I still had. Yet they did use my bank’s routing and my account number on their fake check. Thankfully they did return my money to the checking account I still had open, which made me very happy!
THANK YOU. I just went through the exact same experience. I promptly stopped payment on the check but I feel like an [censored] for being so gullible.