Hebeos
Check Hebeos reviews to see if it is legit.
Victim Location 71220
Total money lost $168
Type of a scam Online Purchase
I purchased a mermaid/trumpet style dress in a yellow satin for daughter senior prom. We received dress in DHL plastic package. It was a yellow yellow satin dress but not the style she ordered from advertisement on website. We received a yellow satin poorly made wedding/bridal gown with a train. It had 3/4 quarter sleeves, when should have been a full sleeve; shoulders are covered and should be off the shoulders, it was flared with train, should have been tight fitting from waist to knee like mermaid then flare out to hem.
She didn’t like it, and it was two days before prom purchased another dress with promise on their website to take returns if not liked as long as item is returned unworn, plus it was a different dress period from hebeos. Contacted hebeos Next day via chat on website. Was told to send pics of dress. We did with her in it pointing out the differences and a pic from website of what we ordered and expected. They told me it fits perfectly and to take to have minor alterations. I replied via email no she doesn’t want and didn’t wear it so we’d like our money returned. They said again kindly take and have altered we made to her specifications/measurements. I said no I won’t if it was made to her measurements it would fit like a Mermaid style dress and most importantly it isn’t the dress she ordered! So, please send return form so we can get our money back. They stopped replying to emails and chat. I looked up on internet and there are videos of people ordering dresses and expecting that dress but material is cheap and not matching advertisement. Also I wasn’t able to leave a review on their website and there a two fake reviews from person I received emails from. Please stop this business. I offered they take it back and alter it correctly to fit or return my money. No response !
Victim Location 80640
Total money lost $120
Type of a scam Online Purchase
This company is the absolute WORST one out there. First of all, their customer service is a joke. They have NO INTENTION of even remotely helping you in any way, shape or form with ANY problem you have with their dresses. They have no phone number, and each time you email you get a different person answering you with some bogus name. And every time it’s the same answer; "bring it to a tailor." In other words, "not our problem anymore, we already have your money and we have no intention of giving back no matter how dissatisfied you are." Secondly, their workmanship is sloppy; and lastly, their fabrics are cheap. Everyone should be aware that they should do themselves a favor, buy from ANYONE ELSE but this company.
Victim Location 07095
Total money lost $174
Type of a scam Online Purchase
I ordered a dress from this company called Hebeos. I should have known better after ordering the dress. I could not find a phone number or address for the company just an email for customer service. The dress came from an address in China in a plastic bag. This is a ball gown and I was upset how it was packaged. When I took the dress out the sequins were falling out and after my daughter tried it on it was lopsided. The seams were sewn unevenly from left to right and hand sewn in many parts where it should have been sewn by a sewing machine. Stitches showing in front of dress and loose. Worst dress I have ever seen put together. There are many positive reviews online so I took a chance. Big mistake. I contacted the company the day I got the dress and took pictures. They told me all the dresses are handmade and forget about the errors. They will not refund my money. If you google Hebeos review refunds you will see what other people have gone through. I hope this helps one person not to buy from this company. I paid with paypal and am hoping they will be able to get some of my money back.
Victim Location 55424
Total money lost $200
Type of a scam Online Purchase
Hebeos committed to deliver a dress by a deadline.
We tried to cancel as the deadline was drawing near but Hebeos said that the dress was under tailoring and that if we wanted to cancel we would lose 50% of the total. They asked us to confirm the cancellation and the acceptance of losing the 50% of the total amount paid.
We did not confirm as we did not want to be out the 50%.
We asked about the order again as the deadline drew near and they said it was still under tailoring.
After the deadline came and went, we asked them where the dress was and they said that we had canceled it. Even though they had told us just 10 days before that the dress was under tailoring (AFTER we had emailed about canceling), they then said we had canceled it and too bad, so sad.
Complaints to Hebeos along with copies of their emails have basically been unacknowledged.
No dress.
No 100% refund.
No 50% refund.
An internet search shows many customers equally as frustrated with this site.
They are not a legitimate business.
Below is a copy of their email.
Your dress can be sent out within 1 week
[email protected] [email protected] via mail.sentservice.com
Tue, Apr 24, 9:20 AM
Dear "Jane Doe":
Thanks for your kind support.
I am writing to inform you that the tailoring is nearly finished, and we will ship it out soon after quality check.
You can expect to receive the dress on time before 2018-05-01 00:00:00 (If you chose Rush Order, please ignore this, because it will be based on the rush order time frame).
We will send the tracking number to you once it is shipped.
———————————
If you”ve bought the non-apparel item, please ignore the message above.
———————————
If you have any other questions please feel free to contact us.
Best wishes,
Jaly
Victim Location 48125
Total money lost $433
Type of a scam Online Purchase
The dress is made with cheap material, does not look like the pictures posted on the site, and most importantly does not fit any of us. We tried on dozens of dresses at David’s Bridal and are positive what our dress sizes are. This website is a scam beware. Also read their return policy as they will find a way not to return your item even if it is their fault. Even where it says they will give you a full refund they will not.
Victim Location 97058
Total money lost $200
Type of a scam Online Purchase
We ordered my daughters prom dress through HEBEOS.com a head of time & even paid extra for it to be expedited quickly to guaranty that it would be on time. We ordered on April 19th & received a confirmation that the dress would arrive on or before the 4th of May. They took the money out with in a couple days.
Prom was May 5th & we received the dress on the 8th of May. Multiple emails & they will not refund us the money even thou the dress has never been opened. PLEASE don’t let your special day be a disaster buy through a trusted honest company.
Victim Location 11234
Total money lost $200
Type of a scam Online Purchase
I ordered a prom dress from this website. i received a email saying there was a payment error. I paid with a pre paid debit card. I paid for the dress already. i never received a refund. They deny to give me back my money.
Victim Location 70068
Total money lost $139
Type of a scam Online Purchase
I ordered a prom dress on April 4, 2018. Paid extra for rush shipping and never received the dress. They responded early on saying dress was being made and would arrive shortly. It is April 30, 2018 and I have lost contact with them. They won’t return my emails and I have yet to receive anything. My order was $139. Please do not shop here. I wish I would have read about this company before placing my order.
Victim Location 27260
Total money lost $196
Type of a scam Counterfeit Product
This company gave me a sloppy prom dress that came late and now wants to negotiate with me for my money.
Victim Location 39206
Total money lost $200
Type of a scam Online Purchase
I ordered a dress from them and they haven’t shipped it . I ordered on the 3rd of the month they have not given me a tracking number or anything. It’s for my daughter prom. I have to buy another dress. I spent 200 dollars with them and have lost it
Victim Location 13054
Total money lost $167.99
Type of a scam Online Purchase
On March 26th I ordered a prom dress for my daughter. I made sure I gave ample time to allow alterations to be made if necessary. The secure lock was on the internet website as secure. I assumed it was a legit website. I just received an email stating my dress was finishing up and would be received on the 16th of April. I went to their website and tried to chat with someone to get tracking info. I was given the runaround and then all of a sudden was transferred on the chat to a woman named Jane and all of a sudden the Chat turned into an automated response. I closed the page tried again. Tried on several occasions to reach someone and got no where. I paid $167.99 for her dress. Prom is in less a week away and I do not have a dress. I am very upset about this. I have sent several emails and received no response. They do not have a phone number to contact.
Victim Location 27260
Total money lost $196
Type of a scam Online Purchase
I have been requesting the return form for some days now and I have not received on I refuse to let this company give me store credit,a discount, or anything I want a FULL REFUND. I paid $20 extra for rush order and the dress still came late. I want my money back for a thrown together dress.
Victim Location 56401
Total money lost $155
Type of a scam Online Purchase
My daughter ordered a prom dress and it never came. My daughter emailed the company, and they told her that she would have to more to get the dress. She asked why as she already paid shipping and handling. They could not answer her and just told her to be patient, they are busy. Meanwhile, they charge our credit card. She now has her senior prom quickly approaching and no dress. When I went on the website, there is no address, business location, or customer service phone number. There are literally hundreds of complaints online about this company being a scam. Also, I went on a chat line to get a phone number to call and an address for the business. They responded by saying "thank you for your understanding." It is a completely fraudulent company that steals people’s money and takes advantage of girls dress shopping online alone with their parents’ credit cards. Please let others know about this so-called company that preys on teenage girls.
Victim Location 78873
Total money lost $150
Type of a scam Online Purchase
Found promising website advertising beautiful formal/wedding attire made to custom order. Got swarmed by Live Chat, eager to help and answer questions. Made my selection, submitted pertinent info (measurements, cc#). Got follow up email several days following, informing me of progress of tailoring. Ordered prior to T’giving with promised delivery date of Dec 21st. Wedding to be Jan. 2, 2018. Today is Dec. 29th. I began persistent inquiry on 27th…following prior emails. Contacted DHL who informed me package had not left original site… Hebeos! Upon contacting Hebeos, they claimed DHL lost my package. I have no Maid of Honor dress!! And no communication with Hebeos, due to varying time zones. I am out $150+ & they possess my cc#.
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