Client Processing

Victim Location 02128

Total money lost $3,000

Type of a scam Debt Collections

They initially reached out to me around the time my federal student loan grace period was ending a few years back. They promised to be able to reduce my student loan payments and pay the Dept of Education the money I owe them in a consolidated loan. They enrolled me in the Pay as You Earn program and for a small fee they would help to negotiate and pay my loans for me. Since *** ** *** never contacted me or provided any complaints, I assumed everything was fine. I checked my credit reports and everything was consolidated as usual.

They moved my ownership services to StartFresh Financial and when I deferred for school, everything seemed okay until recently when I got a ding from my credit report saying my loan was 90-120 days past due. This was usually since it was deferred. I called StartFresh Financial and got no answer. So I called the *** servicer directly and they mentioned I needed to start paying back the loan back in January. However, I was not informed by email or phone or letter of this at all. So I was past due of over $1000 dollars, without even realizing it. The *** *** had then told me that they do all consolidations and income certifications for free and a third party servicer was not needed. They also were nice enough to send a payment history and Processing Services and Start Fresh Financial have been basically pocketing most of my money. I saw maybe 4-6 payments on my account but I had been paying them from November 2014-January 2018.

DO NOT go through third-party servicers. They steal your money for services you could have done on your own through the Federal Government.

Victim Location 79762

Total money lost $1,404

Type of a scam Debt Collections

NOT HAPPY WITH THIS COMPANY. THEY PROMISED TO LOWER MY STUDENT LOAN AND IT NEVER HAPPEN. THEY HAVE BEEN WITHDRAWING 39.00 FROM MY ACCOUNT SINCE 2015. WHEN I CONTACTED THEM THEY COULDN’T CANCEL MY ACCOUNT ON THE SPOT. A REPRESENTATIVE HAS TO CALL ME BACK, I SMIRKED, AND THE GUY TOLD "EVEN THOUGH YOU THINK ITS FUNNY, THAT PROCEDURE" YOU KNOW WITH ANSWERS LIKE THAT YOU KNOW ITS NOT LEGIT.