ZRSTVR

Victim Location 74136

Total money lost $39.99

Type of a scam Other

While using online banking I noticed a pending charge of $39.99 and the only description offered was ZRSTVR.COM preceded by 12 numerals. I googled ZRSTVR and a help screen came up with an 800 number; FAQ’s were also listed here, like "why is this charge on my account?" There was also a "chat" option. I called the 800 number listed and spoke with an individual who identified himself as Carlos. I explained I had an unauthorized charge pending on my account. He said he could assist. He asked me several questions about if I had signed up for any online memberships, etc.; asked for 1st (6) digits and last (4) digits of card involved (this was a debit/credit card connected to my checking account.) He then proceeded to give me a confirmation number that charge was now voided (remains to be seen) and told me to give it a couple of days to return to my account. He then asked if there was anything further I needed his assistance for. I just said that I needed to know how this could have occurred, at which time he got very short with me and said he could not possibly know that. The entire thing seemed odd; web site image follows: