Vystar Credit Union / Imposter

Victim Location 32222

Total money lost $1,500

Type of a scam Phishing

I received a purported call from my credit union of suspicious activity on my account. The last gave me three blocked transactions that they wanted to confirm. As this happened before, I verified they were not mine. She requested my user ID to initiate a fraud claim for each. She was able to access my account by changing my password and then transferred $1500 to a Zelle account by telling me there was a pending Zelle transaction and they would need to refund me the $ from Zelle.

Zelle refuses to take any responsibility and my credit union hasn’t made a decision yet, but it’s not looking good.