Visible

Victim Location 11514

Type of a scam Other

We bought a phone Samsung S10e with the promise to get $200 promotional gift code to purchase whatever we want at Samsung’s website. The first code we got by email and when we tried it on check out it wouldn’t go through, it said "invalid code". So we called VISIBLE and they resent the same code. We called Samsung and they said it was not their promotion and not their code, therefore there was nothing they could do. We contacted VISIBLE again and all we got was a promise that someone from their team was going to contact us between 24 and 48 hours. That never happened. On the third day after, we contacted again and after a long chat we got a different gift code. So, we tried again and still nothing. The next time we contacted Visible, all we got to know was that our first case had been closed and they opened a new one. In resume, We would like it to be fixed, other wise it is just false advertisement.