Joel – Oct 18, 2020
Ordered the grooming clippers for my fur babies on April 17th paid for express shipping to US (should have taken 7-12 days), The item didn’t arrive until August 4th! After I didn’t get a tracking number within 48 hours I messaged the company and said I wanted to cancel. My dogs needed to be groomed as most did during height the pandemic. I was told by “Laura” they couldn’t cancel the order once it shipped… hmm I was instantly alerted to the scam so documented every conversation. I too used PayPal but the MasterCard version. At first the credit card company found I was liable for the charge and I would have to pay to ship it back (to China I think not) thankfully I had a screenshot of the social media post where they said they were shipping from California. Long story short after months and months of waiting and arguing with PayPal MasterCard (they are horrible with resolving customers complaints and their communication is poor) I did end up getting the charge reversed and haven’t heard what to do with this package that came 5 months later. This people need to be stopped. People work too hard for their money to be scammed out of it. I’ve learned a valuable lesson and will never order from social media ever again,
Jenny – Sep 08, 2020
I bought clippers for my dog on April 24th 20,received it July 1st 20 Set it back July 2nd 20 and they haven’t returned my money and guess they never will.went through PP since June and they said they were working on it.PP just sent me a message and canceled me out.So PP is just as bad.I will never be involved with PP again.$65.95 down the drain.Oh plus $1.95 that PP kept.When I shipped it back,the address was 2352 Bent Creek Rd. Auburn AL.36830 Not China?
Nathan – Aug 31, 2020
I was also scammed by paying for the XL dog pool and was sent the XS. I reported this to PayPal and mentioned this site as it looks like Veravolo, Luol is the PP vendor name, pulled a bait and switch. Luol kept low balling me with offer to just keep the Barbie pool. Top offer, $28. I said I would only accept for them to send me the XL pool and a pre-paid return mailer or full refund and a pre-paid mailer to return the wrong pool since it was their error.
After finally offering a full refund after I pay to return the pool at my expense, I called PayPal to discuss. I said why should I be out $20+ more to get my money back when it was Luol’s own fault. She agreed with me and sent Luol a message telling them they have to send me a pre-paid mailer. I haven’t heard back yet, but I know they won’t want to pay the extra money for the return. Anyone who used PayPal for this transaction, I urge you to file a dispute. Maybe they will ban this scammer.
Martin – Aug 14, 2020
Ordered a dog pool and it fits a barbie doll and I have a small dog. I’ve contacted them several times to return and refund but no response. It took 3 months to get to me too. Do not order from Veravolo! See photo…
Carl – Aug 13, 2020
Ordered a X-Large paw pool April 25 2020
For 57.00 dollars, Finally received it Aug 8
To find it to be what looks like an X-small or small.
First time I’ve gotten scammed they offered me 40% off to keep it, or… pay 20.00 to send it back and wait until they receive the item to get a refund, after all this BS I’ve dealt with. I decided either way I got ripped off, so I’m keeping with 40% off of 57.00.
Very very Dissatisfied, from the beginning to the end . Do not buy anything from this company, they are scammers!
Stephanie – Aug 13, 2020
Very very Disappointing! Ordered April 25 2020
I just received it sat Aug 8, I had emailed them once a month… to find out what was going on… I was so excited when it came in. Was like yay I didn’t get scammed, to find out I certainly did. I ordered an X- large
And I got what looks like X-small. Very disturbing. I will never again order anything ever again they are scammers
Diane – Aug 03, 2020
Well…based on other complaints, I guess I should expext my “foot soaking” pool (ordered XL) any day now as I ordered it on May 5 and have still not received it. Been emailing with a person named Sheeran (JH) who promises the pool is on the way but tracking shows its been in Bloomington, CA (Im in San Diego) since July 11. Ive asked for several refunds. This is the first time Ive been scammed as Im usually pretty careful where I order stuff. Lesson learned but Ill report this company anywhere I can. So sad that some people have no morals.
Stephanie – Jul 27, 2020
I am having the same issue. I ordered my portable paw pool on April 22. I have contacted the company three times by the email address that is on my order… [email protected] …
No response. My order number is
200422230252858. Hopefully someone can get a hold of Veravolo. I am also going to file a complaint with PayPal.
Casey – Aug 31, 2020
Luol is the name of the vendor on PayPal. I’ve refused all partial refund offers. Spoke with PayPal rep today. She agreed that I shouldn’t have to pay $20+ to mail it back to China and sent them email to provide me with a pre-paid mailer to return it for full refund. Waiting to see how Luol responds.
Keri – Aug 15, 2020
Same exact thing happened to me. Good thing you used PayPal because you can file a claim with them and usually get a refund.
Natasha – Aug 02, 2020
Hey! Of course I’m
Having the same issue as everyone else. Do you know what the company was labeled as on PayPal? It was so long ago that I purchased it, and I don’t see a transaction from ‘Veravolo’
Cameron – Jul 26, 2020
Ordered clippers early May. Received mid-July. I too was tracking and saw that the package was in Brisbane, CA for two weeks. When I finally did receive them, the package was postmarked from Auburn, AL. Used them once. Took it apart to clean and cannot get it back together again. There were barely any instructions. And now no website to maybe get an owner’s manual. Awful product.
Mario – Jul 26, 2020
DO NOT BUY FROM THIS COMPANY! I purchase 2 Dog paw pools, extra large size, one for each of my grown children’s families. I even paid for Express shipping so they would have them before summer. Received confirmation they shipped April 24th. Tracking numbers did not work so I emailed, was told not to worry they were on the way. Finally got a message that they were in some foreign port a month later. More tracking baloney for a total of 3 months. The pools finally showed up and they are so tiny the dogs won’t even fit. Kids, absolutely not. Less than 30 inches. What a disappointment. I paid almost 60 dollars each for these useless pools that arrived at the end of summer. I am so disgusted.
Kayla – Jul 25, 2020
I also ordered the XXLarge dog pool on 4/24/20. It finally arrive yesterday on 7/24/20 and it was the Xsmall dog pool. My dog’s butt won’t even fit in it !
I emailed both of the email address that were attached to my order confirmation requesting the right pool or a full refund. I won’t hold my breath.
Linda – Jul 24, 2020
I ordered the dog clippers from this store via Facebook back in May. I paid expedited shipping and per their site it would arrive 7-10 days. To this date I have not received the clippers and we are at end of July. Now the link to their site won’t work.
Carly – Jul 21, 2020
I ordered an XXL dog pool on April 23rd got it July 20th and its a small pool
Yolanda – Jul 21, 2020
My dog groomer was closed due to covid, so sure I wanted those dog clippers I ordered in April! Here we are 70 days later and they are nowhere. The last shipping info received was 7/1/2020 and it said they had arrived in Los Angeles but that it was no proof it was received by USPS. So basically it does not exist. Just opened a claim with PayPal so hopefully I will get a refund in the next 70 days. Wish I had researched this company first! My mistake and never shopping off Facebook mall again.
Craig – Aug 02, 2020
Hey! I need to file a complaint as well. What were they listed as on PayPal? I don’t see a transaction from ‘Veravolo’
Meghan – Jul 29, 2020
Just an update: i filed a claim with PayPal and the seller said it was lost and could send another. I said no & they did give me a refund! Now a week later I receive a package from Jon in Auburn, AL containing human hair clippers, not dog clippers. Crazy!
Thomas – Jul 19, 2020
I ordered pět clipper set in match! It has not come! Now it says it may be lost! Now they will not response back to me
Victoria – Jul 19, 2020
As others I ordered the “extra large dog pool” and after 2 months I finally received it however, it is the “extra small pool” so it was a bait and switch. NEVER do business with this company. My order also made it around the country as others stated, China, Korea, USA, California, Brisbane network, OH, Kent, Federal way and then finally in transit and 2 weeks after that I received it. Even though I was upset I had to laugh after my wife set it up and said excitedly “look a the new pool!”. All I could do was mumble few words under my breath and then laugh. Yep, we got scammed but at least I can wash my hamster in it. (enter sarcasm here).
Luis – Jul 20, 2020
Omg same here. My poor big dog just looked at the pool and I swear he laughed at me. Ugh. Leason learned.
Christina – Jul 19, 2020
I ordered a pet pool on May 15th and still do not have it. Contacted company via email and their response was they will look into it. After reading these other reviews I will contact PayPal. This is a scam.
Juan – Jul 17, 2020
I ordered dog clippers from this company, & just like many on this site, I’ve never received them. I ordered & paid for these clippers in April 2020 & as of 17 July 2020, I still do not have these. I have contacted the site multiple times, reported them to Facebook, but now the responses have stopped. I have filed a fraudulent charge complaint with my bank as well.
Nichole – Jul 16, 2020
May 2, 2020. Yes. Over 2 months ago I purchased a product — dog pool— from your company and my credit card was charged but no pool has been delivered. I keep checking the tracking number, which says a shipping partner in Brisbane CA received it June 19. What the hell good is that. I’m in Maine, and 3 more weeks have passed. Still, my dog has no pool. If I sound pissed, good. Cuz I am!
July 14 it shipped (after 3.5 weeks Sitting in CA) to Washington state! Today I requested my money back
Erik – Jul 20, 2020
My husband thinks I didn’t check the measurements. Yes did and know I can show him this happen to others. I ordered April 23rd just got it today and it was shipped the same destination as you all. I just laughed at the size of the pool.
Martha – Jul 19, 2020
I finally got my pool today. Ordered April 5th! And the tracking said the same thing about Brisbane for about 1 week. The website is now down. What I received is a pool that is 2.5ft in diameter. Absolutely NOT what I ordered. But the confirmation information does not include any actual information. Going to file a complaint through PayPal.
Trevor – Jul 17, 2020
Omg your story has the EXACT dates/item/location as my situation! I JUST opened my pool today and it is NOT the big size I ordered!
Ruth – Jul 14, 2020
Please shut down Veravolo I have ordered a machine to cut my dog’s fur since April 23, 2020. I never received it. I purchased through social media and I am concerned that they are not a legitimate company. They need to be removed from all social media and not only this company but all companies that are not legitimate and should face a legal case for scamming tons of people.
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