Travel Agency Services

Victim Location 76513

Type of a scam Online Purchase

Bought airlines tickets, supposedly with United Airlines, through a supposedly secure website (cheapticketsfares.com), on 03/24/17. I made a mistake on the ticket, so attempted to contact the company and change it. The number was not valid, so I googled United Airlines number, called customer service, canceled the original order with full refund, and ordered new tickets over the phone. Immediately I received a call from Pennsylvania number (267-486-9001), saying the tickets had declined, and we would need to order them again. We tried to order again, and again it declined. At this point, we called the bank, they said the original tickets for $613.20 had gone through, no refund was shown, and there were two other attempted transactions, one from United for 613.20 that declined, and one from Travel Agency Services, for $800, which also declined. We told them to cancel all tickets, refund the money, and make it all right. Even though we reported the scam to numerous agents with United Airlines and whoever else it was, no one was at all concerned about it. Today, 03/29/17, the money finally refunded into our account, but we are still getting calls from the Pennsylvania number, asking us to pay for the tickets they have on hold for us!! I will never be using United Airlines again, and certainly never using the website Cheap Tickets Fares either.