The Original Puzzle Company

Check The Original Puzzle Company reviews to see if it is legit.

John – Aug 19, 2020

DO NOT BUY! I’m in New Zealand. We ordered a puzzle on the 21st July, our credit card was debited the same day. Since then we’ve had no communication from the company other than an automated response from “Samantha” who is clearly not a real person. I have followed up several times to no avail. My Mother also ordered a puzzle in June and never heard a thing, she is now battling with her bank to get money back. Sadly many of us have been caught in this scam which has taken advantage of the Covid situation and an increased interest in puzzles while people are stuck at home. Frustrating and disappointing.

Claire – Aug 06, 2020

I ordered puzzles in March! I received an email that they send them on March 31. Unfortunately my card was charged, I never received the product, I get no respond from the costumer service, there’s no number to call. This is definitely a scam and I can’t believe I fell for it. DO NOT ORDER FROM THEM!

Daniel – Jul 09, 2020

I ordered puzzles in May. I have not received the product nor have I even received notification that the product has shipped. The company does not respond to emails. There is no phone number to reach the company. I’m surprised the company continues to send daily emails showcasing their products. I notified my credit card company yesterday and i will unsubscribe once I’ve received confirmation from my credit card that the charge will be permanently reversed.

Alicia – Jun 10, 2020

I too am having a problem with my order places in April. It is now June. No response to email, and of course there is no customer care phone number. Will be calling my credit card company to refund the charges and report this company as fraudulent.

Marie – Jun 23, 2020

I had the same problem so I called my bank and explained it to them and they refunded my money.

Tina – Jun 01, 2020

Victim Location 45140

Total money lost $50

Type of a scam Online Purchase

Ordered an item, was charged, never received the item. I’ve sent numerous emails asking for a credit, no response.

Linda – May 25, 2020

Like other customers, I placed an order in April 2020, and they charged my credit card and have not shipped my order. I have sent the company numerous emails, but to date I have not received a response. When I log onto to their website, it simply sates the status of my order as “unfulfilled.” I am very frustrated with this company and am wondering if it is nothing but a scam. Of course I receive daily emails from the company about ordering new puzzles.

Allen – May 19, 2020

I am having a horrible experience like the other complaints with The original puzzle company. I ordered two puzzles and was charged $88.05 on April 2, 2020. I have not received the puzzles and I cannot get a satisfactory response regarding the status of this order. Every email is replied to with the same uninformative auto generated response.

adding to my frustration are the daily email I received from the company promoting their sales and free shipping! This is completely irresponsible when they can’t fulfill the orders that they have charged people for. I also believed companies didnt apply charges until the order had shipped. This company will just take your money and keep it and never send the merchandise.

Time to deal with my bank over these fraudulent charges!

Anna – Apr 27, 2020

Victim Location 73114

Total money lost $42.91

Type of a scam Online Purchase

Order placed online through their website on 4/3/2020. Received an email confirmation on the same day saying thanks for your purchase, we’re getting your order ready to be shipped and they’d notify when it has been sent. I was charged $42.91 total. A couple of weeks passed so I sent an email to the email address located on the bottom of my emailed order confirmation on 4/17/20. [email protected] I received a generic email from "Joanne" basically saying be patient and due to COVID-19 orders may take a little longer. Another week passed without an update so I requested that my order be canceled. I rec’d an email from "Sweta S." saying upon checking, my order was being processed and delivered soon and they’re unable to cancel at this point. I then contacted my credit card company to dispute the charge. On 4/27 I received an email from a "Fran" showing the following.

Fran (Customer Query)

Apr 27, 08:05 EDT

Hi,

Thank you for contacting us. I hope you are doing good and safe.

Please be informed that we are currently receiving a very high volume of email recently that has caused some technical issues on our email platform.

As much as we would like to respond to your emails as quickly as possible, this unforeseen technical issues had given us limitations on communicating with you as promptly as possible. We deeply apologize for these delays. We are trying our very best to get this issue resolved as quickly as possible.

In the meantime, if you are following up on orders, the following info may help you:

A. For order follow-up:

Check the email for a shipping confirmation from our store. This is a notification that your order has been processed and is already on its way to you. A tracking number is provided in the email. You may track updates through www.17track.net.

If you have not received a shipping confirmation yet but have received a confirmation email, this means that we have received your order and will be processed soon. Once shipped, tracking information will be sent to your email.

Normally, tracking shows movement within 5 to 10 business days from the date the order is shipped. However, with the current COVID-19 issue, the process may take longer due to recent developments in transportation disruption globally and slow movement of shipments. Your order may be delayed due to limited available international flights. Additionally, we would like to ensure the highest level of safety for all of our customers.

B. Defective, Incorrect, Missing Items Issue:

Kindly provide us a photo of the incorrect or defective product to verify your claim, as well as your order number. If you do not have your order number, please include your first and last name as well as your shipping address so that we may easily locate your order.

Once the photo has been verified, we will add your order to our reshipment list to be sent to our shipping team. Please be advised that due to COVID-19, the process we have in place has been taking longer as we are dependent on suppliers and packers from different parts of the world.

We appreciate your patience and we’ll do our best to respond to your concerns as soon as possible.

Keep safe.

Kind Regards,

Fran

Customer Service Agent

Hi,

Thank you for contacting us. I hope you are doing good and safe.

Please be informed that we are currently receiving a very high volume of email recently that has caused some technical issues on our email platform.

As much as we would like to respond to your emails as quickly as possible, this unforeseen technical issues had given us limitations on communicating with you as promptly as possible. We deeply apologize for these delays. We are trying our very best to get this issue resolved as quickly as possible.

In the meantime, if you are following up on orders, the following info may help you:

A. For order follow-up:

Check the email for a shipping confirmation from our store. This is a notification that your order has been processed and is already on its way to you. A tracking number is provided in the email. You may track updates through www.17track.net.

If you have not received a shipping confirmation yet but have received a confirmation email, this means that we have received your order and will be processed soon. Once shipped, tracking information will be sent to your email.

Normally, tracking shows movement within 5 to 10 business days from the date the order is shipped. However, with the current COVID-19 issue, the process may take longer due to recent developments in transportation disruption globally and slow movement of shipments. Your order may be delayed due to limited available international flights. Additionally, we would like to ensure the highest level of safety for all of our customers.

B. Defective, Incorrect, Missing Items Issue:

Kindly provide us a photo of the incorrect or defective product to verify your claim, as well as your order number. If you do not have your order number, please include your first and last name as well as your shipping address so that we may easily locate your order.

Once the photo has been verified, we will add your order to our reshipment list to be sent to our shipping team. Please be advised that due to COVID-19, the process we have in place has been taking longer as we are dependent on suppliers and packers from different parts of the world.

We appreciate your patience and we’ll do our best to respond to your concerns as soon as possible.

Keep safe.

Kind Regards,

Fran

Customer Service Agent

Andrew – Jul 15, 2020

The same thing happened to me. I placed my order on April 6th and never received it. Every time I contact customer service through email, because there is no phone # , I am told that it is on the way. I even received an email saying that my order was shipped but I still have received nothing at this time. This is a scam. Don’t order from this company!

Website:

Phone:

Leave a Reply

Your email address will not be published. Required fields are marked *