Swooty Ventures LLC

Brooke – Apr 02, 2020

Victim Location 55001

Type of a scam Online Purchase

I ordered 2 items: Pure Face Skin Cream – free but shipping of $6.95 AND Pure Face Serum – free but $4.99 shipping.

On "my order summary / thank you for placing your order," the Customer Support number was incorrect (888-342-2776))!  Also, I did NOT order the "Vitamin C Serum!"  Please delete it from my order along with the charge of $19.95 + $3.95 shipping!

My total should be $11.94 and NOT $35.84!!!

14 day trials???  Is this a reoccurring monthly autoship???   I DID NOT SIGN UP FOR THAT!!!      GUESS IT WAS HIDDEN UNDER  "Terms!"   

Since the Customer Support number was incorrect, I went to my credit card statement and saw that the 2 shipping fees had already been posted as SwootyDerm.com.  So I went to that website to get the Customer Service number!  The Customer Care Representative asked me how I got this number!?!   (855-928-9846)

I spent 15 minutes on hold and then the call disconnected.  I redialed and waited another 12 minutes before someone answered.  Of course, the "Vitamin C Serum" had left the warehouse today at 11 am.  When I receive that product, I will have to call again to get a "return number"  in order to send it back!!!

Remember to cancel me from the autoship!!!!

Next time I will first check the online reviews & the BBB!!! Shortly after I told the representative that I was going to notify the BBB, I received an email that said my order was cancelled. . . . ???

A VERY UNHAPPY CUSTOMER!!!