Santa Barbara bank and trust

Victim Location 77583

Total money lost $4,218

Type of a scam Tax Collection

I filed my taxes through TurboTax. I chose to have my TurboTax fee taken out of my refund when it comes. Because I did this, TurboTax sends the money directly to Santa Barbara bank and trust to claim their fees And then they are supposed to issue the refund. I am still waiting for my refund and every time I call them they claim it should be in by the end of the day. This not only is happened to me, I have read many reviews for this is happening to quite a few people and they are keeping our money. Please investigate this because I do not know what to do.