Rockspace/Prosafe
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Victim Location 55011
Total money lost $149.99
Type of a scam Tech Support
I had a router which was not working. My cable company (Comcast) recommended I contact the manufacturer, RockSpace. I went to their website, which had a phone number to leave a message and get a return phone call. I was called back. The ‘tech support Lauren" who stated she was located in California, had to remote into my computer to investigate why the router was not working. I allowed her access to my computer as she insisted it was safe and the only way to resolve any issues, which could include viruses. Lauren showed me a list of ‘hundreds’ of IP addresses using my Wi-Fi network. She stated she had to clean my computer of viruses and installed NetGear. She pressured me to purchase 1 year or ‘premium/forever/3 years’ of ‘technical support’ and internet security. She demanded payment via PayPal. The name on the receipt was Prosafe.
After the call, I realized I had been scammed. I attempted to contact RockSpace/Prosafe to ask for a refund, but have not gotten a return call or email. I was very concerned she had downloaded a virus onto my computer.
Name :- Lauren
Employee Id :- 706
Ext Number :- 1-800-269-9368
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Install the network Security
net prosafe Security
1 Year (365 days) = all devices + network + 1 Year Technical Suppport — 149.99
Premium (forever) = all devices + network + Transferrable + 3 Year Technical Support – 299.99
No advance Payment
Documented
Name :-
Phone Number
BTTR 5 pm
plan 1 year
15-20 min
Block all the Unauthorised connection
Assign secure ips (all devices)
Remove all the Infection
Network mapping Tool
Configure the extender
Website:
Phone: