Quest Moving LLC

Victim Location 20852

Total money lost $30,000

Type of a scam Moving

Quest currently has 62 DOT complaints and 36 BBB complaints, with 10 closed as "unresolved". Mine is one of the unresolved complaints. The FMCSA has been able to confirm that mine is a hostage case, but until today, I haven’t heard anything else. The owner of Quest, Gary White jr., had his previous business Student Debt Doctor closed by the Federal Trade Commission due to fraud charges in Oct 2017, according to the FL consumer protection services. The amount of suffering he and others affiliated with his businesses have caused is unimaginable, and unacceptable in our society. The inaction of the government regarding the moving industry have allowed criminals like Quest to rob consumers in day light!

I have come across a recent news article from Houston; looks like Quest Moving LLC has made the news for pain and suffering of another victim:

<span title="https://abc13.com/society/woman-says-movers-still-have-her-stuff-2-months-after-move/4080053/
https://abc13.com/society/woman-says-movers-still-have-her-stuff-2-months-after-…⇄ />
I moved from Oregon to Maryland after my PhD program to accept a job at the NIH. I have been paying rent for an empty apartment for almost 3 months now with no communication initiated from Quest. I had to buy a futon for my 10 yo son and I to sleep on. My heart broke when the first day of school came and he didn’t have a desk to do his homework. The foreman failed to give me the Bill of Lading after I refused to sign because they raised the price by $3000 after loading the truck. I was able to snap pictures of the pages of the sloppy BOL the foreman was trying to make me sign. He told me to contact customer service, took off with my properties, and until today, almost 3 months later, I still do not have the BOL or any delivery updates.

Many other victims have reported damaged and stolen properties. One victim even got notified by their insurance company that their vehicle was involved in a hit and run accident while the vehicle was supposed to be in Quest Moving LLC’s storage. Quest Moving LLC would hold properties hostage for months without disclosing the location of their warehouses and have very limited communication with customers.