polymers4solar

Troy –

Victim Location 06019

Total money lost $200

Type of a scam Counterfeit Product

http://www.polymers4solar.com/ is a legitimate looking website selling brand name shoes. Before making a purchase I researched the site, the business name, looked for negative reviews online & even ran a DNS lookup on the website and everything indicated it was a legitimate business operating out of Canada.

First flag was raised when I looked at my credit card receipt and sure enough the business name is HANGZHOUSH China. It’s common knowledge that Chinese sites purposely mask their location to trick customers into thinking they’re buying from US/Canadian/UK etc storefronts.

Also the amount I agreed to pay on the website was converted to USD and included shipping – the amount deducted was $15 higher.

To make matters worse 2 days later a second deduction for an even higher amount was taken from my account. Immediately I realized i was dealing with criminals.

I wrote to the email address supplied and requested a refund of the second amount. Meanwhile I did receive a package of shoes – the wrong ones, nothing at all like what I ordered, poor quality & squashed into bubble wrap and not in a box.

I told them to cancel the order, don’t try and send the correct shoes & demanded a full refund. So began a month long correspondence with the supplier of belligerent responses, avoidance tactics, never answering any of my direct questions and always in barely comprehensible broken english and always insisting that the issue will be resolved when they send me the right shoes.

Here are some of the replies I’ve received so far:

1. In response to my email telling them they sent the wrong shoes and to refund both deductions and cancel the order.

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From: [email protected]

Sent: Wednesday, 30 May 2018 12:56 PM

To:

Subject: Re: Re: Welcome to www.polymers4solar.com

Dear ,

Sorry, because too much emails waitting to deal with, and so delay replying to you.

I am so sorry to hear that. could you please give me your order number ( such as zxy_205077-32) ? and pls best to take the picture which you have received, and then I will help you to check with our delivery department.

Pls don’t need worry anything, we should help you fastly!

Best regards.

Christal

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2. Response to my follow up telling them I’d already sent photo evidence (and it was even in their reply back to me)

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From: [email protected]

Sent: Friday, June 1, 2018 1:04:29 PM

To:

Subject: Re: Re: Welcome to www.polymers4solar.com

Dear ,

Sorry to delay replying to you.

I am so sorry for that! ok, pls give me some time to find why happen such thing with your order, and then reply you soon, thanks support my work for you!

Best regards..’

Christal

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3. After re-iterating to cancel the order & refund my money. Also requested proof of PCI compliance & their Privacy policy – all completely ignored.

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From: [email protected]

Sent: Monday, 4 June 2018 12:42 PM

To:

Subject: Re: Re: Welcome to www.polymers4solar.com

Dear,

So sorry to delay replying you.

Sorry, Our delivery department has investigated this issue and they told us that they did send you 100% right item. However, the express company made a mistake. They sent the other’s order to you and sent your order to others. We are now finding a best way to solve this issue.

Best regards

Yours sincerely..

Christal

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4. After blowing up at their constant attempts to ship me a product they think they’re doing me a favor by waiving the return shipping fees – as if in a million years that would be my responsibility.

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From: [email protected]

Sent: Wednesday, June 6, 2018 1:47:19 PM

To:

Subject: Re: Re: Welcome to www.polymers4solar.com

Dear,

So sorry to delay replying to you.

As a sincere supplier, we kindly suggest you keep the goods (you received) and don’t send them back. Due to returning the items will cost you so much,including the shipping fee,high tariff and other fees. And we can try to find out other way to make up the mistake, OK?

Best regards

Yourssincerely.. .

Christal

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5. After again re-iterating in strong terms to cancel the order and refund the money, how out of touch do you have to be to think offering a 30% discount of future purchases could possibly be a good idea. Yet still complete avoidance of refunding any money – even the illegal second deduction.

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From: [email protected]

Sent: Monday, 11 June 2018 4:37 PM

To:

Subject: Re: Re: Welcome to www.polymers4solar.com

Dear,

So sorry to delay replying to you.

We mean that we will give you 30% off to your new order( pay by T/T), and you will get your new order item and the first order item , OK?

I promise you we should change others one shipment agent to ship package for you, pls trust us. you should get 100% correct new order and first order item this time.

best rgd;

Christal

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6. After reminding them the transaction amounts to theft and informing them my bank is conducting a fraud investigation against them.

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From: [email protected]

Sent: Wednesday, 13 June 2018 5:19 PM

To: Andy Tipton

Subject: Re: Re: Welcome to www.polymers4solar.com

Dear,

Nice day! Sorry to delay replying you. I know your mean really, but as you know that the mistake was made by express company not us. No matter what,we want to solve this issue with you in a friendly way.

Best regards ; .

Christal

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Basically this person replies to my emails about 3-4 days late each time, doesn’t answer any questions and is robotically single-minded about

completing the order – even though they’ve been trying (apparently) for the last 4 weeks to resolve it without result.

In hindsight the warning signs should have been when I didn’t find any online reviews – neither negative or positive. In fact I couldn’t find anything at all…like a ghost business. The cleverer criminals know how to manipulate search engine feeds to suppress this kind of content. In future I will be sure to take better notice of this. Moreover I will only ever shop online from reputable in-country sites.