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Return and Exchange


 

Return Policy

(a) Return 

If any of the items you purchased do not meet your expectations, including defective or damaged ones, not as described, you can return them for a refund. Does not cover: 

Damage caused by accident 
Improper care 
Normal 
wear Decomposition of colors and materials due to exposure to the sun 
No returns / exchanges will be accepted for products with water exposure.

To be eligible for returns, please confirm that: 

-The items that must be returned remain unused, undamaged, unwashed and in their original packaging with the original label. 

-You will pay for return shipping. For returns related to quality, the return shipping cost is refundable. Items that do not meet the above criteria will not be considered eligible for a return.

Customers have 30 days from the date of receipt to change their mind and return the items without explaining the reason and Nile Choice will issue a refund. You can request a return by contacting us at support@nilechoice.com. After receiving the returned item, Nile Choice must issue a refund to the customers account. Customers will only be charged at most once the shipping costs (this includes returns); Without replacement, consumers will be charged for the return of the product.

(b) Damaged products

Any item damaged on arrival can be returned to Nile Choice for a full refund. Please note that if the damage is limited to the outer packaging only and the contents remain intact, the products will not be considered damaged. 

Please contact us through support@nilechoice.com including a photograph that demonstrates the poor quality or damaged area of ​​the item. The most optimal images are on a flat surface, with the label and the error is clearly shown. We will send you replacements or send you again, as soon as the situation was confirmed, there is no need to return the defective ones. We will use this information to help you with your order.

(c) Refund

We will make the refund once we have received the item you have returned. 

The refund will be returned in 7 business days after receiving your returns and after verification, verify your account. 

There may be a little delay in your request for a refund because we generally handle it twice a week. If you have any questions, please contact us at support@nilechoice.com, we will respond as soon as possible.

(d) Cancellation

1.Cancel undelivered orders 
If you are going to cancel your order, which has not yet been shipped out, please kindly contact us through support@nilechoice.com contact. For the fastest resolution, please include your order number. Thank you! 

2. Cancel the order sent 
If you are canceling orders when your package has already been shipped out or on your way to the destination, we are sorry, we are not able to call again at that time. We will refund the money after we receive what you send us. And the shipping costs will pay.