Owtel

Check Owtel reviews to see if it is legit.

Dustin –

Victim Location 89106

Total money lost $59.99

Type of a scam Counterfeit Product

Selling product like the kata phone and giving a customer wrong information. They will tell you they are gonna refund your money but it’s been 2 months now and refund the money, you call the company they will tell you on process but i believe they are liar and scammer!!!

Nichole –

Victim Location 60035

Total money lost $56.79

Type of a scam Online Purchase

Owtel sold my mom a smart phone. They made her believe that she could use it to call overseas for "free" and all she had to do is pay for the actual phone. Sounds too good to be true and I wouldn’t have bought it; unfortunately, my mother did not know any better. I don’t know exactly how much the phone costs but she would have to make a monthly payment of $26.80 after the initial payment of $29.99. I don’t remember how long she was supposed to pay the recurring monthly fees.

When my mom received the phone it did not have a sim card! So, how can she use it to make phone calls? My mom told me that supposedly, the salesperson told her that she could even bring the phone to the Philippines and she would be able to call the US for free. Anyway, I knew right there and then that this was a scam so we returned the phone right away. They took the first payment of 29.99 on 10/12/15. I asked my mom to call the company that very same day to complain about it and advise them that we have returned the phone and that we expect to get the refund. She was told that it would take 4-6 weeks to process the credit. However, on 11/12/15, they took another 26.80 from my account! I personally called (I tried to call pretty much all day because my calls were getting dropped.) and when my call finally went through I demanded to speak with a manager. I was transferred to Elmor, with employee ID 1802. He told me that the cancellation was not processed when my mom called; hence, the money being taken out of my account. He told me that when my mom called she did not cancel the account. Why did we send the phone back?! Anyway, no reason in arguing so I just made sure that he cancelled that account and process the refund since he confirmed that they have received the returned phone. He advised me that it would take 4-6 weeks to get my money back. Well, it’s been six weeks since 11/12/15 and I still do not have my refund! I wrote them an email to follow up (no response) and have tried to call multiple times but my calls keep getting disconnected as soon as I select the option to speak to a representative. I don’t understand why this company is still in business. There is a facebook account with details of how they have scammed other customers! OWTEL IS RUNNING A SCAM AND SHOULD BE TAKEN OUT OF BUSINESS!

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