Microsoft Support impostor

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Jacquelyn –

Victim Location 44720

Type of a scam Tech Support

Received pop-up on computer saying it may have been infected. (Could not get out of message, but now know to try Ctrl-Alt-Delete, and end task.) Says to call a toll-free number. They request to get remote access. I said I was uncomfortable doing that, b/c how could I verify it was Microsoft. He said, "You called me, right?" Proceeded to show me various screens that showed corrupted files and foreign addresses trying to access our computer. All seemed real until the hard push on selling me security software started, b/c it just didn’t feel right. Then I pushed a little, then he got nastier. I eventually requested he get out of my computer, and said no, I’m not buying anything. Asked him to give me the tool-free number again, but he hung up. I did call back and asked to speak to a supervisor, who again confirmed that it was Microsoft.

Unfortunately, I let him have the access. I’m running security software from MS now to detect infections.

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