Mars196.store Reviews - Mars196.store Scam or Legit

Here are the complaints & reviews from real customers.

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Amelia – Nov 28, 2020

November 27, 2020

Same thing happened to me. I ordered 4 of these mini-chain saws for Christmas gifts, but I received 4 hand held pruning saws. I ran the purchase through PayPal and then filed a complaint through PayPal. The first resolution offer was a $50.00 refund on a $108.00 purchase and I keep the 4 junk hand saws, which by the way he is selling on his website for $9.99. I refused. So he agreed to offer me a full refund if I sent the junk saws back. The USPS wants $63.00 to send them back to China and UPS wants $157.00 to send them back. LOL This guy is a real piece of work. He is making profit no matter what he does. I’m still waiting for a resolution from PayPal. This is my last response to them.

Not as described – claim
Case ID: PP-D-90356443

The seller has offered a full refund if I send back what he sent in error or on purpose. To send the items back to China it will cost $63.00 USPS or $157.00
UPS. This was a $108.00 transaction. What sense does this make. No matter what I do the seller still makes a profit on the transaction and I loose because of his unscrupulous tactics. His first offer was a $50.00 refund and I keep the junk he sent me. I guess I’ll have to accept that offer. If he accepts then I will be paying $58.00 for $20.00 worth of merchandise. If that’s the best that I can do then so be it.

Trevor – Nov 17, 2020

Scammer’s website Mars196.store

Scammer’s email [email protected]

Country China

Type of a scam Online Purchase

Initial means of contact Email

Product ordered mini battery wood cutter chain saw lithium battery. Price $33.00. This was confirmed on email from Mars. Product received was cheap hand saw probable shop price $5.00. When I complained they said you ordered the standard saw! The deluxe one is $ 108.00. I referred them to their email confirming order.
Why would I order a cheap hand saw online for $33.00? Pay Pal ignored complaint. My bank refunded the money. This company has to be stopped.

Peter – Nov 20, 2020

Same happened to me. They are saying I picked that cheap hands as not the chainsaw. I contacted my credit card company.

Caitlin – Nov 18, 2020

exactly the same happened to me , have been offered $8 refund
.

Henry – Nov 17, 2020

I ordered a battery mini chain saw with lithium battery 50% reduction for Xmas. Total cost $33.00. Their email confirmed this order and states battery mini chain saw wood cutter with lithium battery. 50% reduction.
One month later I received a cheap handsaw that can be bought in any shop for $5.00. I emailed the company and they had the temerity to tell me I ordered the standard saw. The deluxe one costs $108.00. Such blatant lies. This company has to be taken down. They are conning and scamming the public. This must be stopped! Fortunately I had contacted my bank as the delivery was taking too long and they refunded my money. I also contacted Pay Pal. No response from them. My advice is only deal with reputable companies such as Amazon. Do not buy from companies that advertise on social media. They are probably working from a bedroom.

Brenda – Nov 12, 2020

I ordered rechargeable chainsaw to help in the garden, received a metal saw, ( of which I already have 2 (only £5 from morrisons), that cost over £25 not happy.

Jillian – Nov 09, 2020

This Store is a rip off. They’ve gotten atheist a $100 off me for merchandise not recieved or recieved and was not what was ordered. Fb should pull wish from their page because that’s where this site and others are popping up at.

Johnathan – Nov 09, 2020

The mars196.store ip address no longer works

Marco – Nov 08, 2020

I opened case with PayPal. Please don’t buy anything from this seller! Evil to scam so many innocent buyers I hope karma will prevail!

Edwin – Nov 06, 2020

Fraud & scammers DO NOT BUY ANYTHING from this company AS EVERYTHING IS A LIE more satisfying to flush your money down the toilet!

Darren – Oct 23, 2020

I ordered one when it was supposed to be buy 1 get 1 free. After 2 months the tracking never updated, and every time I emailed I got the same response. They sent me the same tracking information that I saw on line. I finally contacted PayPal and got a refund instantly because I had not received my product. I did have to provide the email that was on my receipt and explain that I paid with my credit card, but it went to their paypal account.

Katelyn – Oct 22, 2020

Country United States

Type of a scam Advance Fee Loan

Initial means of contact Not applicable

I have ordered a rechargeable wood cutting lithium chainsaw and what I received was hand tool wood cutting saw.

Shanna – Nov 13, 2020

Exactly the same happened to me I lodged a claim through PayPal & received full refund. What a disgusting company total rip-off ! & thank you PayPal

Morgan – Nov 09, 2020

Thats exactly what I got to😡

Susan – Nov 09, 2020

I have just done the same and I’m a pensioner who bought this for my son for a xmas present as he has a damaged shoulder so thought a small rechargable chain saw would help him trim his trees. Now I have no present as what they sent is disgusting, no money and no place to contact them!

Walter – Oct 10, 2020

I purchased 5 of these “LIFELIKE SHARKS” and they are garbage, not worthy of being a dog toy. When I reached out to the MARS196 company, this is their response:
Dear customer,
The shark in the video is made by a computer. There is no such shark toy in reality. What we show on the details page is the shark model we sell, which is also very realistic.
If you are not satisfied, we can give you a partial refund, thank you very much.

I have escalated this as a complaint to paypal. Mars196 has said they will give me $8. I paid $59.97 for 5 of these pieces of crap as gifts. Now they said via paypal that if I return them they MIGHT give me a full refund, and the return cost will be over $30, and it will take 9 weeks. REALLY? I want a full refund, I am glad to return these pieces of crap with a prepaid return label. I AM NOT willing to settle. ALL OF THESE COMPLAINTS indicate they intentionally FRAUD their customers.

Krystle – Nov 11, 2020

Connie,
The same thing happened to me, same product, same reply, same issue with having to ship package back for a refund. Needless to say, I didn’t send it back due to shipping cost, I didn’t get a refund and now i’m stuck with a box of toy sharks that by the way, are cheap as all get out. I was so excited about the shark I thought I was going to be able to give my mother for her 75th birthday. I’m also disappointed in pay pal for not backing me up since I do most of my business through them. It has all been very discouraging.

Jillian – Oct 16, 2020

Please contact your credit card company directly to open the dispute. DO NOT open with PayPal they absolutely have no idea of what they are doing. I was refunded within the first 15 minutes of our conversation. I hope this is helpful.

Alison – Oct 02, 2020

I had same experience as all the others. purchased 2 sharks that were not interactive as video displayed. In email they stated the video was computer generated and the cheap plastic non moving sharks I received was correct item. Paypal will not refund my money unless I file a report with an agency. My police dept won’t let me file a report online. With all the complaints paypal is getting, they should be shutting down their transactions to them instead of allowing them to go through. I may still try to file a complaint with another agency.

Willie – Sep 30, 2020

I bought the animatronic baby shark from their facebook advert and received the hard plastic cheap rubbish too. when I messaged them they said the one in the advert was computer generated and didn’t even exist and offered me $4.00

they have denied defrauding me every time. currently have a PayPal case open with then.

Stephanie – Oct 02, 2020

Paypal won’t reimburse without me filing police reports. No one is going to do this for me. I fell for this scam too and disappointed in paypal since they have had so many complaints against them for this.

Jenny – Oct 02, 2020

I also have a PayPal complaint open with them. Complete Scam.

Angelica – Sep 30, 2020

I saw an online photo ad posted by Mars196 of a motorized water float at a price of $69.99. It even had a video showing how a person operating the float in a lake. We live on a subdivision lake, so we ordered two of these motorized floats. We had to wait for about 9 weeks before our floats arrived, then we opened them to discover they shipped us two standard non-motorized pool floats (can buy these at Walmart for $10/each). I immediately emailed Mars196 and got no response back. After sending several emails with no response, I filed a dispute through PayPal since I paid them through PayPal. After another 3 weeks, they finally agreed to give me a full refund if I shipped back the wrong ones they had sent me at my expense and they said I had to pay for tracking. I packaged them up, went to the post office to ship them and was told since the products came from China it was going to cost me $108 to ship them back. Why would I pay $140 +$108 just to get the two floats I originally ordered? Needless to say, I believe Mars196 does this as part of their business. They have figured out a way to charge you for something they have no intention of sending you, then they send you a cheap version knowing that you won’t pay to ship it back. So they get the big profit and you get stuck paying 6-7 times more for something you didn’t even want. This company should be shut down – they are totally misrepresenting what they are selling, ripping people off, and making big profits.
Debbie Lampman
(208) 880-1455

Tyler – Sep 25, 2020

Same thing ad totally misleading just cheap plastic shark toy No battery digital etc page has disappeared! Saw it in etsy going to file complaint there too

Mindy – Oct 19, 2020

Same happened to me. Wish I would’ve done more online research before I got totally scammed. Too good to be true!

Julia – Sep 25, 2020

These are cheap hard plastic toy sharks rigid mouth doesnt even open cannot take batteries cheap junk! Page doesnt exist now! Ill be buying A LOT less online no consumer protection

Curtis – Sep 25, 2020

Hi to everyone! Oh my…, what an experience! I don’t even know how such frauds keep exciting, well of course we all got interested in the cool shark toy but still, how long have they been doing this? I received a cheap plastic tiny shark that can be bought on amazon for $5 and the most horrifying looking baby Yoda, my 2 year old was shocked 🤦‍♀️ Ugly as hell… Obviously calling the credit company to file a complaint, paid over $50 for the most cheap made toys have ever seen…, and even if as they say they can be returned or don’t meet expectations how can it be done, if there is no order slip, no return slip, not possible and now on their website those products don’t even exist?! Of course a fraud, and I got in something like this first time in my life…Good I took photos And videos with their address attached because now they can’t be found, and saved just because I was sending my husband to look at.., evidence I hope will help to stop this hopefully, i Hope everyone gets their money back and forget about all this! Just a little hiccup Even though very upsetting, good luck 😃

Bryce – Sep 25, 2020

Same thing bought 2! Just cheap junk toys page gone csnt contact seller

Troy – Sep 19, 2020

Pretty much the same story as everyone else above. Total misrepresentation of the product. It’s a dollar store toy being sold as something it is not. Also, check out their responses to my refund request.

Tonya – Sep 19, 2020

I ordered a baby shark toy. The tickle ones. All I got was a hard plastic 1$ shark toy. When asked for a refund after spending 35$ they want to refund me 4$. I don’t think so. This place is a rip off. I either want what I ordered or I want my money back. I will be posting all over social media what a joke this place is.

Hillary – Sep 19, 2020

Yep. Me too. I’ve been going back and forth via email. Now they are up to offering $9 back. What a joke. These scammers need to be put out of business. I’m disputing the charge with my credit card company. Hopefully I’ll get my money back that way.

Cody – Sep 18, 2020

Bought 2 these moving sharks for$34. And we got 2pieces of small non moving cheep rubber shark toys
This company needs to be reported! I could of went to the dollar store and bought this for a dollar a piece

Website: mars196.store
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