Keto fast

Victim Location 98672

Total money lost $186.88

Type of a scam Online Purchase

On June 5, 2020, I asked to receive a free trial of ketofast. Initially, it asked for address information, then billing. Once I realized that I could take this supplement, due to colon cancer, I called the company. The person, which had very broken english, stated I couldn’t cancel as the shipment already went out. It had only been 10 minutes.

On June 6, 2020, I checked my bank account and it had been charged $149.91, $34.98 and $1.99. All for a free bottle! I called them back and still they would not cancel until I received the products. I told them I didn’t order any products. The free trial had now changed to 3 bottles of KetoFast and one bottle of Keto Cleanse!

The ship was received on July 17, 2020. I called to cancel again and this time, a person with broken english gave me a cancellation notification number, a KetoFast RMA notification number (Return Merchandise Authorization). I followed the instruction for the return, making sure that all information was included. I tracked the shipping number and it appeared that the company was not accepting delivery of the package. It was held by the USPS for 2 weeks.

On Sept 4, 2020, I talked to a Bella (broken english) and she informed me that the package was received by the warehouse, however, they are checking the bottles, to make sure the bottles had not been opened. I was asked to call again in 2 days to check if a refund would be allowed.

I am very disappointed in myself, for being fooled. But, I see that I’m not the only one that this happened to. I will continue my attempt to get my money back.

Victim Location 39525

Type of a scam Online Purchase

On 6 July 2020 I placed an order for ketofast. 30 minutes after placing the order I learned I had been grossly overcharged, so I immedialely called (855-750-0535) and cancelled the order and was provided a canx # 14669615. Then on 15 July I received a package with 4 bottles of keto pills in it. I returned the package back where it came from on 16 July and obtained a Tracking receipt from the Post office. The package arrived back at Scottsdale AZ 85267-2900 at 8:45am, 21 July. On that date I starting calling and emailing keto for my refund of $186.88 ($149.91, $34.98, $1.99). None of my emails have ever been responded too(7 emails). Every time I call I get nothing but the run around, i.e. 3-5 business days, being investigated, 7 business days, etc. Today is 3 September and I have not received one thing from Ketofast. I am now convinced that I have been scammed.

Victim Location 04543

Total money lost $189.92

Type of a scam Online Purchase

This began on June 15.2020. I order a sample bottle for $7.87. Company charged me $154.94 and $34.98. I contacted them immediately to cancel. They advised product already sent out. It took 2 weeks to receive it and I immediately returned the product at my expense. I started calling 2 weeks later and they advised they could not find it and I had to send them tracking numbers. After about a month they found it and would process it. They kept saying it was in the back room. I have contacted everyday and keep getting a different answer. First they sent it out but it wouldn’t process so they would send me an echeck, They keep moving the date of when that I was supposed to receive it. I kept getting different answers that it was sent out and then it was not and being processed. The company has been stringing me along by moving the date which would come and go. I still haven’t received my money back.

Victim Location 28105

Total money lost $235.67

Type of a scam Online Purchase

p at 8:48am on July21, 2020.My complaint is the same as many before me.

I called to get a free keto plus $4.95 postage. then I immediately receive an email charging me for 5 keto plus cleanse and membership.I immediately called and cancelled the order completely and ask them to credit my account. I then received an acknkowledgement of cancellation, however, they never cancelled. Charged my card a total of $235.67.

I received package on July 11, did not open, called them for RMA and then I mailed on July 14, priority mail, insured, certified for a receipt , did not receive, tracked to find if they had received. The items were picked up at 8:48am on July 21.

I have tried to dispute these charges and keto claims I had not returned corrrectly, however, they have product back and I am still being charged.

Since you have received soo many complaints , why haven’t you done something about the situation.

Victim Location 32696

Total money lost $235.67

Type of a scam Online Purchase

They offer a trial bottle which I wanted to try..The screen jumped right to 6 bottles and a bottle of cleanse for a total of 198.70 and 34.98 also 1.99 charge. Of course they get your billing info upfront..I immediately called and tried to cancel the order explaining what happened but was told I had to receive it , return unopened, and my money would be refunded…This process started in June and it is now Aug.18th. Last night they promised me an Echeck and gave me an email address of an echeck co. I sent them an email. These people have so much nerve. The Echeck company responded saying they had received several emails from individuals but they only worked with Companies. Keto Fast is scamming so many people…Why can’t their business be closed down..??

Victim Location 39574

Total money lost $199

Type of a scam Online Purchase

I ordered one bottle from the company for 47 plus tax. received 6 bottles and was charged 199.99. sent items back and have tracking number when it was delivered back. July 18 2020. I have called every week with no credit to my card. Today I was told there is a problem and they would send a echeck to my email.. I have never received any email from them also asked for them to send that to personal email at home. 10 more business days. I do think I will not get refund until they are report. PLease help

Victim Location 80120

Total money lost $173

Type of a scam Other

Charged account without price total and sent products after cancelled