Hiddencustomer.com

Daisy –

Victim Location 98168

Type of a scam Employment

Scammer offers a job on CL making phone calls as a secret shopper. Says you must complete a "Trial Call" to be evaluated. Claims you will be paid $50-80 per "completed phone evaluation".

See original email below:

Dear XXXX,

I hope you are well.

Thanks for your interest in working with our team. We can do a trial call to see if you are a good fit for this job position. For your trial call, you’ll contact a client of ours which is a health insurance company. The client has expressed concerns about their phone reps not handling calls in a more friendly and welcoming manner. From now until December 15th is open enrolment,clients will be calling in abundance,it will be your job to evaluate the performance of the rep during the call.

Please complete the trial call as soon as possible and submit your feedback which will be reviewed by our HR department. Spots are becoming limited.

SALARY INFORMATION

If your trial call was successful based on the quality of the feedback you provided then you will be offered a full time / part time position and will be paid $50 – $80 for each successful phone evaluation call. You can expect to earn anywhere between $150 – $750 per week depending on quality and availability. Our top performers earn between $1,000 – $1,500 per week.

*** IMPORTANT Note *** The phone rep cannot know you’re doing an evaluation call as that defeats the purpose of why the clients hired us. Do NOT ask for the rep’s name either as that tips them off sometimes. Also, please don’t contact the client to ask about this open position as they have nothing to do with our hiring. Doing so will disqualify your job application immediately.

(PLEASE READ TO THE END BEFORE MAKING THE CALL)

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TRIAL CALL CLIENT

Call Type: Health Insurance Services

Number to Call:

(844) 390-2129

Operation Hours:

Monday – Saturday: 8:00am – 9:00pm EST

Sunday : 8:00 am – 8:00pm EST

** If you experience any difficulties making this trial call please let us know and we will look into sending you another trial call offer. And please make sure to call between the operation hours.

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Please call and you should be automatically connected (if there is a prompt asking you to select a number to continue for getting new quote please press that number). If call fails or no rep available or hang up and try ONCE more (NOT A THIRD TIME), if the same problem happens please email me.

Upon contacting the client say you’re interested in getting a health insurance quote. They’ll ask some basic questions such as type of coverage you want, how many people will be covered, etc… Simply provide normal/real answers as if you were really interested in getting a quote.

You can either tell you want for yourself only OR you can tell, you need the insurance for your family or 2 people. They will tell you a quote, you can also ask about the facilities and procedure. Main point is talk as much as you can and get to know about the offer from the agent in details.

After you’ve received enough information and the plan/pricing options, say you need to think about it (shopping around,discuss with my family, since you have until December 15th to enroll ect) and will contact them back if interested. If they quote less than what you currently have in place feel free to take advantage of it, as we have had calls like that happen and saved people money on their health insurance. We in no way require or ask you to signup. That is your own choice.

In case they ask that where did you find their number then tell that you were searching on google about health insurance and got their number. (do NOT mention our job ad).

TRIAL CALL COMPLETION – NEXT STEP

Once done send an email back to us with the number that you used to call, the time of the call and summary of the conversation (include a rating from 1-10 on how friendly and helpful the agent was). I’ll then follow-up with the client right away to verify the call. Looking forward to seeing how the call goes. Please make sure you call between the work hours.

Thanks and talk soon!

Lisa J

HR Manager

*** Please Note *** The phone rep cannot know you’re doing a secret shopper call as that defeats the purpose of why the clients hired us. Do NOT ask for the rep’s name either as that tips them off sometimes. Also, please don’t contact the client to ask about this open position as they have nothing to do with our hiring. Doing so will disqualify your job immediately.