Guiker

Totally agree Guiker is a Scam! Keep yourself away from it. My daughter viewed an apartment with the so called Guiker Staff, being asked to fill the application on line. She first filled the credit card information on the website, then saw the above report before filling the form, and decided to stop the application and deleted the credit card information without sending it out. However, her credit card was still charged one month rent! How can it happens! Never pay anything before you are actually signing the lease the landlord or his representive.

Hi Shuquan,

Our team recently came across this review and are dismayed to see that your daughter did not have a positive experience with us.

However, we believe your review is unfounded and kindly ask that you remove it. Our system does indeed put a hold on credit cards at the time of application, but this hold gets released if the tenant does not sign and confirm the lease within 72 hours. Your daughter’s application was canceled on July 30th, 2020 – 2 days after you left this review. It is only once an application is canceled that the hold on the credit card is released. We do not charge or keep any fees for applying; it is only if the lease is signed that we collect the amount paid as the first month’s rent, as is standard with any Quebec rental agreement.

Your daughter would see on her credit card statement that the entirety of what she paid was refunded within 2-5 business days of cancellation. Given we did not receive any messages from yourself or your daughter regarding the charge after the application was canceled, we would hope that the refund had gone through successfully after all. If this is not the case, we’d urge you to reach out to us at [email protected] and we will handle this matter immediately.

Please do not hesitate to reach out if you have any questions.

Best regards,
Team Guiker

Type of a scam Other

I was searching for an apartment on the internet. I found a listing for $1200 all amenities and furniture included for the Myriad studio apartment on the popular apartment website: Zumper. Once I clicked on the link to notify the apartment complex that I was interested, I noticed that the ad was not placed by the Myriad apartments, but through Guiker. Guiker claims to be a liaison between apartment renters and the complex. Once they book you a visit for the apartment, they then have you sign a lease and pay your rent through their website rather than the actual apartment. I never planned to pay rent through their company. I simply wanted to contact the actual complex to inquire about the lease. After Guiker stopped replying to my emails and kept forwarding my phone calls, I finally found Myriad Apartments’ real contact information. They said that they had never heard of Guiker or Francesca C***** (the woman working for Guiker). The price of the apartment was actually 1500$. I emailed Francesca about this and she apologized, saying that the building manager gave them the wrong information. She then sent me another apartment ad to make-up for the error she made. She told me this apartment was $1170. When I searched for the apartment, I found that the address was actually an address for a daycare, not an apartment complex. I told them they are liars and are running a fraudulent website.

Hey there – Guiker team here. We’re very sorry that you had a bad experience. We’ll just add a little bit of background regarding this case.

Guiker signed a partnership agreement with the company in question to promote units originally intended as short term rentals on our long term rentals marketplace. Along with not notifying Guiker of price increases, the company did not properly communicate our partnership to their support team who told you they had never heard of Guiker. We immediately cancelled our partnership with them upon hearing about this.

The second unit was purchased and renovated into residential units in 2019. The daycare no longer exits.

We understand your frustration and have made some internal changes to address the issues mentioned in your comment. We’re committed to delivering a best-in-class support experience and sincerely apologize that we fell short on that this time.

We hope to have another chance to help you find a new home in the future.