Best Airfares

Victim Location 08619

Total money lost $920

Type of a scam Online Purchase

On 06/21/2018 I was searching online for the lowest priced airfare for myself and my daughter going from Newark NJ to San Jose Costa Rica. During my search I was directed to Best Airfares who offered a list of fare fitting my criteria for a total of $920 ($460pp) R/T w/ United Airlines. I entered passenger information as well as payment information and immediately received an email thanking me for booking with Best Airfare. I immediately, based on my securing flights, booked and paid for lodging via Airbnb and booked a pet-sitter for the coordinating dates. After about an hour I called (they advertise 24 hour cancellation time frame) their phone number to inquire about a flight leaving a little later in the day as ours was scheduled to leave at 7:20am. I spoke w/ a representative who informed me that there was nothing later that would accommodate me. I thanked him and expressed that it was no problem, I just wanted to check. He then put me on hold and came back to inform me that the tickets/booking that I had already given my credit card number for were no longer available. The airline had increased the prices after I booked and now the same tickets were almost $1000 PER PERSON. I requested s cancellation email and he indicated that they would not be charging me. I do not currently see a charge on my bank account yet, but they are clearly unscrupulous so I will need to continually monitor my account from now on. The best part is if I go online right now and start a new search, based on the same criteria, the very same fares I originally booked and then was denied, are still being advertised and offered-pages of $460 pp fares which they claim aren’t available anymore and that couldn’t honor they are still selling. Note: I could only submit one image, but I have other screenshots as evidence.