Apple Inc- IMPOSTOR

Victim Location 44004

Type of a scam Tech Support

Posing as Apple support asking for prepaid card to repair

Victim Location 44142

Type of a scam Tech Support

They keep calling to get into my accounts. I have asked them 10 times not to calling. And was told we are going to keep calling to hear your voice

Victim Location 44017

Type of a scam Tech Support

I received a suspicious robocall message on my home phone. Identified themselves as Apple. Stated my Apple i Cloud account could be breached. Don’t make any calls checking on banking information. It stated to press number 1. I do not have the phone number it came from. It threw me that they called my landline.

Victim Location 94513

Total money lost $11,000

Type of a scam Tech Support

I was recently scammed with fraudulent charges as I was coerced to buy gift cards by some scammers posing as Apple Computer Tech Support. I received a phone call on 1/27/20 from a caller who identified themselves as Apple Support from an actual phone number that belongs to Apple Headquarters Support Department. He told me that my iCloud account had been hacked and that my information had been made available on the internet and the 429 hackers had already tried to get into my account. At first I didn’t believe this was a legitimate call and I told him so. He told me to check the Apple web page and see that the phone number was really Apple, which I did. He told me in order to remove all these hackers I would have to obtain gift cards from companies in my area who are their partners in this in order to eliminate these hackers. Since I wasn’t a corporate client, this was the only way to get rid of the hackers and that Apple would reimburse me every penny. I again questioned him and said I didn’t believe him and he put me in contact with a manager, Alex Bailey, who was the Account Security Manager who would be working with me to eliminate these hackers. He told me that the only way they can work on these was to have these specific gift cards which Apple would reimburse me for. I had recently been hacked on my email as friends received bogus requests for money emails so I believe him.

After I made one charge on Citibank, they immediately sent me an email that looked exactly like emails I have received from Apple in the past showing a reimbursement to my Citibank account. I was asked to make more gift card purchases to eliminate more hackers that were still accessing my account. Every time I did this they sent me an email showing reimbursement from Apple. Also Alex told me to check information on Google that referred to IOS 13.3 showing that Apple was working with their customers to eliminate these hacking issues, which I did read an article from Forbes that Apple was having issues with their operating system.

I kept questioning Alex and he kept giving me legitimate information of problems with Apples new Catalina operating system which I had just downloaded.

I did call the real Apple number during the time I wasn’t in contact with them but, unfortunately, the recording at Apple kept telling me my agreement was out of date and I was not covered to access Apple Support. I also realized that I should not have continued with these gifts cards but they convinced me that my computer was still under the control of these hackers.

I have reported this scam to the local police and the Federal Trade Commission but I see that no further action has come from this.

I am 74 years old and a widow living on a fixed income of Social Security and still working part-time to cover my monthly expenses. These thieves scammed me out of $11,000. I have asked the two banks that were involved- Citibank and Capital One, but they have said that this was not a fraud transaction because it was made by me and that I am responsible for these charges.

This is a devastating issue for me financially. No matter what I told these thieves that this was a scam, they countered with legitimate reasons why it wasn’t.

I was hoping that these two banks would work with and forgive these charges but I have been turned down and don’t know what I can do next. I have paid $1,000 back on one of the accounts as the bill came due today but without some action from these two banks, I’m afraid my financially situation is in a critical situation as these bills are due in a week or so. Can you do anything to assist me with these two banks? What can I possibly do to have some assistance to have these two banks realize this is fraud?

I have attached a photo of a couple of the emails I received.

On your question on whether they received any of my personal information, I’m sure they did as they asked me to let them stay on my computer overnight to work on eliminating the hackers.

Victim Location 48116

Type of a scam Tech Support

Received numerous calls that my apple device account was compromised. I have no apple account !

Phone ID’s = 718-370-1139, 760-317-2484, 314-288-1830, 843-727-0400

I refuse to answer these calls for fear of scam.

Victim Location 16635

Type of a scam Phishing

Apple has been calling 7 times tonight. Finally answered. This profile fits the scams i read about where they say one of our accountS has been compromised. But they won’t say what account.

Victim Location 95060

Type of a scam Tech Support

Robocall pretending to be Apple Computer Corporation.

Victim Location 22539

Type of a scam Tech Support

Recording says my iCloud account has been hacked, press 0 or hold to be connected to technician to fix this. (Or words to this effect) I just hang up because I don’t have iCloud acct.

Victim Location 62301

Type of a scam Phishing

They keep telling me that my iCloud account has been breached and that I should call the phone number to get more information.

Victim Location 91710

Type of a scam Phishing

Getting numerous calls from this phone number to our landline but we do not answer… in fact we don’t even have a phone hooked up right now since we are now exclusivly using our cell phones. We can see the call attempts on our television screen and our call log is recording the date / time of each attempt. Call attempts are coming in at a pace of about three per hour.

Victim Location 95030

Type of a scam Tech Support

The scammer using number of 8664041844, 8664041738, 8664041917 to called me and left a voice message on my phone 8 times a day. If i picked or listened to the voice message, my phone got dysfunctional!

Victim Location 11570

Type of a scam Phishing

*Elaborate – fake attempt to get me to input personal information and upload detail like license, passport, social security number.

Dear Customer,

Your Apple ID was used to sign in to a new web browser.

Date and Time : March 17, 2019

IP Address : 185.103.110.204

Country : Finland

Your Apple ID has been temporarily disabled for security reason.

When you see this alerts, you can go to iforgot.apple.com to unlock your account with your existing password.

Your account will permanently disabled if you do not verify your account under 24 hours.

Sincerely,

Apple Support

Victim Location 90211

Type of a scam Tech Support

ROBO call – Mollie advising us that our ICloud has been hacked and to wait to speak with a representative who can help me. Then a woman gets on the phone. When I asked her who she was she hung up.

They called 3 x’s today alone.

Victim Location 93657

Type of a scam Tech Support

Scammers called to inform consumers their apple account was having problems.

Victim Location 89131

Type of a scam Tech Support

I keep receiving phone calls and multiple messages from “Mollie” claiming that there was a problem with our Apple iCloud account. I was instructed to call back so that Tech Support could help troubleshoot and repair the problem. One consumer reported that the number on her caller id was 408-606-5775, while she was asked to call back using 844-889-9156.

They have called 5 times in the last hour alone….

Victim Location 98631

Type of a scam Tech Support

Picked up the phone, it was an automated machine (Mollie), saying our iCloud account was hacked. Asked to press 1 to connect to tech suppor right away. Hung up, googled the phone, and surely enough, it wasn’t Apple. So much WOW!

Victim Location 90230

Type of a scam Phishing

I have been getting calls from this number approximately every half hour purporting to be from Apple. I have a robocall interceptor so it only rings once, but I know Apple would not call and I have looked online that this is a scam.

Victim Location 36320

Total money lost $1,000

Type of a scam Online Purchase

I was told that my iTunes account was hacked but four foreign location they then told me that in order to block these hackers I had to buy a google play card for 200 and they would refund me my money but the time I was finished I was out of 1000 buying these cards

Victim Location 95436

Type of a scam Phishing

Received several phone calls on a Sunday from Caller ID "Apple Inc". Did not answer first few times and no messages were left. Picked up finally to ask them not to call and robot voice identified as Molly warning me that my icloud account had been breached. Stayed on the line as requested to talk to Tech support. Call was transferred and I was connected to someone. lots of noise in the background, person asked how can i help you today. When I asked why they kept calling me, he disconnected. Obviously a scam call.

Victim Location 95482

Type of a scam Phishing

My wife received recorded phone call from "Apple" saying there’s been a security breach in her i-cloud account. She hung up. I searched phone number, found this phishing scam explained.