Address Genie

Thought I was at the official USPS change address web sight. Turns out it wasn’t because Address Genie charged me $40 for two services I did not specifically order.

They label themselves as an “Official USPS Postal Address Change” (as seen in my search history clip below). Filled out the site and gave my credit info for what i thought was the 1$ charge. Nowhere on the checkout did it show you’ll be charged 35$. Asked for a refund immediately and the refund costs $5.

I signed up for this service because it seemed it would be super helpful. I paid for the account. The instructions were vague and I was confused as to whether I should register as family or individual. I assumed once I was signed up I would be able to back in and edit my account info, so i went ahead and registered as a family. Got my confirmation email immediately and my card was charged. I logged in to begin working on things. I could not change any account info and could only add companies from a drop down list. Instructions said you could type a company name and hit search but there was no box to type in and no search button. There was no chat support available, only an email form. I submitted two forms with separate issues and received a message that someone would get back to me shortly. I tried calling but there is just a voicemail. I started to feel like I had been scammed so googled a little. I went back to the email I received when I opened the account and clicked a cancel button. Got a message that said my account was cancelled and I would get a refund. I am concerned that I already gave them a credit card number and one other personal account number. I will see if they actually do refund my money. I will do my address changes the old fashioned way. I am usually cautions about checking reviews and definitely failed this time. Hope others do more checking before signing up.

Scammer’s website Address genie

Country United States

Type of a scam Government Agency Imposter

Initial means of contact Not applicable

I was trying too change my address on the post office and address genie popped up and took money

I went on what I thought was USPS site and did a change of address and they proceeded to charge me a $1.00 then I o back in my account and they took $39.95 from my account unauthorized they need to be reported period!

Victim Location 70122

Total money lost $5

Type of a scam Government Agency Imposter

claims to charge $1.05 for Change of Address service but bills $39.95. when i cancelled the service 5 minutes after the order they said they’d keep $5 as a filing fee. bait and switch!

Victim Location 87105

Total money lost $29.99

Type of a scam Moving

I was wanting to do a change of address online. I went on a site that looked exactly like USPS.com, by the time I typed in all my info and card info I noticed it wanted to charge 29.99 so I left the page without confirming any payment through them. About 5 mins later I receive an email that my card was charged! I called immediately for a refund but it sends you straight to a automated voicemail that prompts you to leave your personal info and other details for further investigation for a refund back. I’m about to cancel my card completely now!

Victim Location 11542

Type of a scam Online Purchase

Went online to USPS to post a temporary change of address to have mail forwarded. I have done this several times. USPS charges $1.00 for this service. I then received a notification that I was being charged $25 by a company called Address Genie. Wrote to them and stated never asked for their service. Recived a reply that they were issuing a credit for all amounts,LESS$5.00 -FOR WHAT? Will dispute charge on credit card and have it charged back .Definite SCAM! should be shut down.

Victim Location 90012

Total money lost $29

Type of a scam Moving

Hi there,

I was trying to do a USPS official change of address and realized that I accidentally clicked on a sponsored ad for an Online Address Change Wizard. I noticed my mistake once I got to the last page before clicking confirmation and saw there was a $29.99 auto charge included. I did not complete this transaction and closed the tab, yet got an emailed receipt for the transaction. I called the phone number and one of the first things they mention is free refunds, as well as an entire section in the email about refunding the $29.99. This has clearly happened to several people, now I just worry that this company has all of my personal & credit card information

Victim Location 49230

Total money lost $40

Type of a scam Credit Cards

Went to usps.com to do an address change and when done I had to enter credit card info. for $1 charge. Without my knowledge Address Genie took over and then charged $40 to my credit card. I cannot find an address nor phone number but did email them right away my displeasure and requested the $40 be refunded. I am on a fixed incone and cannot afford this.

Same exact situation smh people need to get their [censored]ing teeth punched in for stealing

Victim Location 14072

Total money lost $5

Type of a scam Online Purchase

I used this service, looked it over several times had my husband look it over and decided it was a legitimate service. I then completed the requested information when I received the conformation I noticed it said that only my mail was being forwarded I then read on and saw they had taken $40.00 out of my account which I did not authorize. I called the number listed on the website and only got the voice mail, I then voiced my complaint and requested a refund. almost immediately I received an email stating I would receive a full refund minus the $5.00 as stated in the refund policy. I am very concerned that they now have my debt card number. I am also concerned that they are passing themselves off as a service on the USPS and are collecting at least $5.00 from everyone who tries to us their service.

Victim Location 10014

Total money lost $5

Type of a scam Online Purchase

I had never set up mail forwarding before. I googled it and the first thing to pop up had USPS (r) in the link and looked like the website. It charged me $7.50 (I thought it would be $1). Having realized my mistake and reading that there is a refund policy, I immediately emailed them for the refund. I received an email 20 minutes later stating they refunded $2.50 and to leave a comment on the BBB website. I responded telling them to refund the remaining $5 and was met with silence. I tried to call, but the number went to the cell phone of some guy named David, whose voicemail is obviously full and cannot accept messages.

I gave him one last chance to refund me the full amount. Emailing with [email protected] he tells me he is just a lowly support rep when his name is the one from the cell phone voicemail for the entire "company".

This isn’t worth my time to pursue the actual money back, but this scam must be reported.